Destiny Fitzgerald
OKC
Summary
Driven by a results-focused approach, leveraging problem-solving and leadership skills to enhance customer satisfaction and streamline operations. Skilled in multitasking and communication, successfully increased revenue and customer satisfaction, demonstrating a commitment to excellence and continual improvement. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Cruise Agent
Costco
09.2023 - Current
- Maintained standards of quality, timeliness, productivity and customer service.
- Implemented new customer service policies to maximize satisfaction and loyalty.
- Increased revenue through effective customer service
- Researched existing policies and procedures to gain firm understanding of current conditions.
- Provided professional services and support in a dynamic work environment.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Respiratory Therapist
Apria
11.2020 - 02.2022
- Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.
- Provided comprehensive care to improve and strengthen clients' respiratory functions.
- Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
- Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
- Flagged potential issues by monitoring timelines.
- Established continuity of care by completing patient management plans and paperwork by deadlines.
Respiratory Therapist
OKC Metro
02.2008 - 11.2020
- Monitored patient's physiological responses to therapy such as vital signs, arterial blood gases, and blood chemistry changes.
- Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
- Managed and operated mechanical ventilators to deliver airway management.
- Provided comprehensive care to improve and strengthen clients' respiratory functions.
- Cooperated and communicated with physicians to deliver patient satisfaction and meet compliance with set standards.
- Assessed, diagnosed, and treated breathing issues.
Education
Associate of Science - Respiratory Therapy
OCCC
Oklahoma City 05.2018
High School
Mustang High School
Mustang, OK05.2010
Skills
- Schedule Management
- Time Management
- Multitasking
- Recordkeeping
- Task Prioritization
- Computer Skills
- Problem-Solving
- Verbal Communication
- Calm Under Pressure
- Analytical and Critical Thinking
- Supervision and leadership
- Attention to Detail
Timeline
Cruise Agent
Costco
09.2023 - Current
Respiratory Therapist
Apria
11.2020 - 02.2022
Respiratory Therapist
OKC Metro
02.2008 - 11.2020
Associate of Science - Respiratory Therapy
OCCC
High School
Mustang High School