Summary
Overview
Work History
Education
Skills
Timeline
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Gian-Michael Castro

Hialeah,FL

Summary

Dynamic professional recognized for enhancing customer satisfaction through effective communication and conflict resolution, excelling in guest service and problem-solving at MLS BC. As Head Volleyball Coach, achieved significant team success by implementing strategic training and fostering a culture of teamwork and respect. Skilled in graphic design bringing creativity and leadership to every project.

Overview

2
2
years of professional experience

Work History

Cruise Agent

MLS BC
06.2024 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.

Club Volleyball Coach

Tropics Volleyball Club
11.2024 - Current
  • Consistently recognized as one of the top club programs in the region, resulting from a strong focus on player development and competitive success.
  • Established a positive team culture, emphasizing sportsmanship and mutual respect among players.
  • Collaborated with parents to ensure clear communication and support for each athlete''s development both on and off the court.
  • Achieved consistent tournament success with strong preparation strategies that emphasized physical conditioning and mental resilience.

Head Volleyball Coach

Hialeah Senior High School
06.2023 - 06.2025
  • Increased team''s overall win rate with consistent evaluations of game footage and targeted improvement strategies.
  • Streamlined practice schedules for optimal time management, allowing for focused skill development in each session.
  • Collaborated with assistant coaches to create dynamic game plans that capitalized on opposing teams'' weaknesses.
  • Overcame scheduling conflicts creatively while maintaining fairness amongst all participating teams within district competitions.
  • Maintained accurate and up-to-date records of team statistics, player progress, and achievements to track overall program success.

Education

Certificate - Graphic Design

Miami Dade College
Miami, FL

High School Diploma -

Hialeah Senior High School
Hialeah, FL
05-2023

Skills

  • Customer service, Problem solving, Cash handling
  • Communication, Teamwork, Leadership
  • Graphic design, Logo design,
  • Bilingual (English & Spanish)

Timeline

Club Volleyball Coach

Tropics Volleyball Club
11.2024 - Current

Cruise Agent

MLS BC
06.2024 - Current

Head Volleyball Coach

Hialeah Senior High School
06.2023 - 06.2025

Certificate - Graphic Design

Miami Dade College

High School Diploma -

Hialeah Senior High School

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