Sean Hamilton

Buckeye,United States

Summary

Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. Outgoing agent and counselor with 10+ years of Area of expertise customer experience. Fantastic salesman with proven eye for detail and goal-oriented mindset. Known for closing sales quickly and ensuring both buyer and seller satisfaction.

Overview

years of professional experience

Work History

Web Resolution Agent / Cruise Vacation Agent

Walt Disney World Company

Celebration, FL

12.2017 - 11.2020

Resolved caller issues quickly and thoroughly.
Handled and promptly resolved customer complaints to maintain professional relationships.
Informed clients of policies and procedures.
Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
De-escalated and resolved customer complaints with punctual, polite and professional service.

Family Service Counselor / Cemetery Director

Crown Hill Cemetery And Mortuary

Wheat Ridge, CO

05.2008 - 01.2016

Supported families on day of interment to resolve any problems and answer questions.
Collaborated with multidisciplinary teams to ensure comprehensive care for families facing various challenges.
Enhanced family communication by conducting effective counseling sessions and implementing tailor-made solutions.
Evaluated client progress regularly, adjusting intervention strategies as needed to optimize outcomes over time.
Visited hospitals, nursing homes and hospice facilities to build relationships and give presentations.
Assisted with advanced arrangements for individuals and couples.

Education

San Diego State University

San Diego, CA

Colorado Mountain College

Glenwood Springs, CO

Skills

Problem-solving skills
Positive Attitude
Customer service and care

Problem-Solving
Relationship Building
Organizational Skills

Accomplishments

98% Quality Assurance 2019

Disney 4 Keys Recognition 2018

JD Powers 3rd in Family Customer Care 2010

12+ Disney Cruise Line Top Mickey Sales Awards

Background History

Energetic, self motivated and eager to return to the workforce after an intentional pause in employment to care for family. Nominated by leadership to work from home before the pandemic. Ability to switch positions from home to different companies under the Disney Corporation like Shop Disney and Disney Plus.

Timeline