Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriella S Hernandez

Bradenton,FL

Summary

Enthusiastic and detail-oriented customer service professional with 5+ years of experience in guest services and sales. Proven ability to provide exceptional support in high-volume environments such as Disney Cruise Line and Walt Disney World. Bilingual in Portuguese and English with strong communication, organization, and conflict resolution skills.

Overview

5
5
years of professional experience

Work History

Cruise Vacation Agent

Disney Cruise Line
12.2023 - Current
  • Create and recommend personalized cruise packages and activities tailored to guest preferences.
  • Ensure guests are well-prepared for their vacations by providing up-to-date, detailed service.
  • Maintain strict confidentiality of guests’ personal identifiable information (PII)
  • Educate guests on Disney Cruise Line policies, offerings, and experiences.

Sales & Solutions Specialist

Walt Disney World Resort
12.2021 - 12.2023
  • Assisted guests with website and mobile app account management.
  • Delivered information on theme parks, dining, recreation, and resort services.
  • Managed a high-volume call center environment using phone, chat, and email.
  • Used conflict resolution skills and promoted sales opportunities where applicable.

Retail Sales Associate

Firestone Complete Auto Care
08.2020 - 07.2021
  • Provided in-depth knowledge of products and vehicle services to maximize customer satisfaction.
  • Performed entry-level automotive services and handled inventory and deliveries.
  • Maintained a clean and engaging store environment to enhance customer interaction.

Education

High School Diploma - undefined

PoliBrasil Ensino Médio
Piracicaba
01.2016

Skills

  • Bilingual: Portuguese & English
  • Customer Service & Hospitality
  • Conflict Resolution
  • Call Center Operations
  • Childcare & Special Needs Support
  • Strong Organizational Skills
  • Computer & CRM Proficiency

Timeline

Cruise Vacation Agent

Disney Cruise Line
12.2023 - Current

Sales & Solutions Specialist

Walt Disney World Resort
12.2021 - 12.2023

Retail Sales Associate

Firestone Complete Auto Care
08.2020 - 07.2021

High School Diploma - undefined

PoliBrasil Ensino Médio

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