Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Camila Zapparolli

Kissimmee,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Creative hospitality and travel industry professional with wealth of historical knowledge. Offering excellent customer service and public speaking skills. Career success working with visitors and travelers to create entertaining and educational experiences.

Overview

22
22
years of professional experience

Work History

Cruise Vacation Agent

Disney Cruise Line
08.2023 - Current
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Worked closely with management staff to create new and lucrative tours.
  • Skilled at working independently and collaboratively in team environment.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.

Resort

Concierge, Walt Disney World Company
12.2022 - 07.2023
  • Handled customer complaints to satisfy and retain guests.
  • Created welcoming and comfortable environment for guests.
  • Maintained high level of professionalism and discretion when dealing with guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Responded to guest inquiries to maximize guest satisfaction.
  • Greeted guests upon arrival by providing warm welcome.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions

Attractions Cast Member

Walt Disney World Company
07.2020 - 12.2022
  • Built and established positive relationships with patrons, team members and supervisors.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Delivered information and details of interest about facility to visitors.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Monitored guests and enforced rules, maintaining safety for visitors and staff.

Front Desk Receptionist

Pregnancy Center
10.2019 - 07.2020
  • Organized and prioritized work to complete assignments in timely, efficient manner.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Scheduled, coordinated and confirmed appointments and meetings
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
  • Completed all tasks in compliance with company policies and procedures

Associate Director

Pathfinder Club, COURSES
01.2017 - 07.2020
  • Supported continuous process and performance improvement for manufacturing issues, robustness and compliance.
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.

Managing Director

Esthetic Beauty Salon
08.2009 - 07.2014
  • Provided directions to guests.
  • Arranged for interpreters and translators when guests required such services.
  • Made travel arrangements for sightseeing and other tours.
  • Provided information about local shopping, dining, nightlife, and recreational destinations.
  • Cleaned and tidied hotel lounge.
  • Made reservations for guests, such as for dinner, spa treatments, and golf tee times and obtained tickets tospecial events
  • Committed to delivering excellent customer service while working in a fast-paced environment.
  • Focused on learning new skills and staying updated with industry changes.
  • Expertise:
  • Disney guest service hotel reservations, hot sos, guests with disability, lilo, human resources management,resort hospitality experience
  • Monitored activities to ensure adherence to rules and safety procedures.
  • Adhered to quality and service standards to support operational goals.
  • Provided directions to guests
  • Ensure the safety and enjoyment of all ride passengers.
  • Responsible for supervising, monitoring, repairing, and attending to park rides, including boarding and securingpassengers, starting rides, and ensuring passengers exit safely
  • Managing guests' experiences
  • Greeting and checking in guests as they arrive
  • Ensuring guests have a pleasant experience
  • Handling complaints as they arise
  • Directed and coordinated activities of businesses or departments concerned with production, pricing, sales, ordistribution of products
  • Prepared staff work schedules and assigned specific duties.
  • Return phone messages and emails within and responded to complaints before issue escalated.
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
  • Made appropriate account corrections to resolve customer problems.

Receptionist

Pregnancy Center
07.2013 - 01.2014
  • Answer telephones and direct calls to appropriate staff.
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.
  • Maintain medical records, technical library, or correspondence files.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
  • Schedule special events such as camps, conferences, meetings, seminars, or retreats.
  • Attend workshops, seminars, or conferences to obtain program ideas, information, or resources.
  • Identify and recruit potential volunteer workers.
  • Implement program plans by ordering needed materials, scheduling speakers, reserving space, or handling other administrative details
  • Counsel individuals regarding interpersonal, health, financial, or religious problems.

Dentist

Dental Office, Itu
03.2007 - 04.2008
  • Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
  • Extracted teeth, performed root canals, and filled cavities with dedication to pain management.
  • Interpreted X-rays to make accurate diagnoses and treatment decisions.
  • Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
  • Advised patients on appropriate treatment for pain and gave specific home care instructions.
  • Reviewed patient health history and performed checkups to assess current issues.

Sales Manager

TSW Wheels
01.2002 - 01.2003
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.

Education

Master of Arts (M.A - Human Resources Management Candidate

Bellevue University
Bellevue, NE
02.2024

Bachelor of Science (B.S - Dentistry

Unip - Paulista University
Sao Paulo Brazil
01.2006

Bachelor of Science - Nursing

Turabo University
Orlando

Skills

  • Clients Rights
  • Client Resolution
  • Customer Needs Assessments
  • Team Member Collaboration
  • Sensitive Information Handling

Languages

Portuguese
Native or Bilingual
Spanish
Professional Working

Timeline

Cruise Vacation Agent

Disney Cruise Line
08.2023 - Current

Resort

Concierge, Walt Disney World Company
12.2022 - 07.2023

Attractions Cast Member

Walt Disney World Company
07.2020 - 12.2022

Front Desk Receptionist

Pregnancy Center
10.2019 - 07.2020

Associate Director

Pathfinder Club, COURSES
01.2017 - 07.2020

Receptionist

Pregnancy Center
07.2013 - 01.2014

Managing Director

Esthetic Beauty Salon
08.2009 - 07.2014

Dentist

Dental Office, Itu
03.2007 - 04.2008

Sales Manager

TSW Wheels
01.2002 - 01.2003

Master of Arts (M.A - Human Resources Management Candidate

Bellevue University

Bachelor of Science (B.S - Dentistry

Unip - Paulista University

Bachelor of Science - Nursing

Turabo University

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Camila Zapparolli