Lidia E. Luna
Orlando,FL
Summary
Dynamic travel professional with extensive experience at Disney Cruise Line, excelling in air booking and customer relations. Proven track record in managing group reservations and achieving sales goals. Skilled in conflict resolution and effective communication, consistently delivering exceptional service and enhancing client satisfaction.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Air Specialist and Travel Planning
Disney Cruise Line/ Magical Cruise Company Ltd
Celebration, FL
10.2020 - Current
- Responsible for handling all air industry by assisting costumers, travel agencies and other departments.
- Assist inbound callers with new custom air bookings, securing the best-available flights.
- Handle air modifications, exchanges, refunds and issue tickets.
- Manage and monitor air transactions, errors, and exceptions within the air management system.
Group Reservation Sales Agent
Disney Cruise Line/ Magical Cruise Company Ltd
Celebration, FL
01.2003 - 01.2006
- Responsible for selling, arranging and booking group reservations for domestic & international guests including travel agencies.
- Perform all aspects of group allocation, maintenance, confirming space, vessel and categories.
- Generate and provide group sales reports to District Sales Manager.
- Manage the travel agent waiting list for future and incoming groups.
- Perform direct support to Special Accounts Team and the FIT reservations team by providing special vacation booking packages.
Special Accounts & International Reservation Agent
Disney Cruise Line/ Magical Cruise Company Ltd
Celebration, FL
01.2001 - 01.2003
- Generate new business and maintain a profitable branch.
- Train and manage employees to meet monthly core goals.
- Lead and motivate branch in sales meetings.
- Meet and retain quarter sales goals.
- Performed various operational duties to maintain organization in the branch.
Multi-Cultural & International Reservation Agent
Disney Cruise Line/ Magical Cruise Company Ltd
Celebration, FL
01.2000 - 01.2001
- Responsible for selling, arranging and booking Disney Cruise Lines reservations for Domestic & International guests and travel agents.
- Provide adequate services and in-detail information of all Disney Cruise Lines features and benefits.
- Receive on going intensive training in many areas such as Calling Guidelines, Transportation, Air Guidelines, Vacation Packages, Booking, and final processing.
Food Industry- Lead Kitchen/ Restaurant
Walt Disney World Resorts & Spa
Bay Lake, FL
04.1998 - 10.2000
- Perform supervisory management skills and be able to operate any station in the kitchen.
- Responsible for the preparation, production, and presentation of the food.
- Work with the Chef Manager in the selling of banquets parties, planning menus and special events.
- Layout a menu, including design, drawings, section headings, color suggestions and description of entrees.
Garde Mange Pre-Chef
Walt Disney World Resorts & Spa
Bay Lake, FL
01.1994 - 01.1998
- Prepare and garnish a variety of cold food.
- Prepare decorated pieces using aspics and Chaudfroid.
- Produce fruit/ice sculptures carving with a touch of Disney Signature & Characters.
- Decorate mirrors and platters, arrange cornucopias.
- Garnish sandwich plates in a traditional style and by a signature garnished.
- Garnish cold appetizers and entrees.
Housekeeping Runner
Walt Disney World Resorts & Spa
Bay Lake, FL
01.1989 - 01.1994
- Performed a variety of different responsibilities including: The ability to deliver guests requests with the proper presentation.
- Clean public areas including mirrors furniture, ash urns, elevators, and doors.
- Inventory and maintain the cleanliness of all linen closets.
Education
Certified in Amadeus Advance Program - GDS System
Amadeus University
Miami, FL12.2009
Certified in Amadeus Program - Information Technology
Central Florida TECH
Orlando, FL12.2001
Certified in Airline Reservations - Information Technology
Eastwind Learning Center Air Lines
Orlando, FL12.1996
Certify Chef - Food and Nutrition
Disney University
WDW Culinary Apprenticeship12.1994
Auxiliary Certified Nurse- and General Medicine -
Universidad Católica Seton
Cochabamba, Bolivia12.1985
Some College (No Degree) - Information Tecnology
Institute of Certified Travel Agents
OrlandoSkills
Air booking and ticketing
- Flight modifications and management
- Customer service and client relations
- Documentation and conflict resolution
- Time management and team leadership
- Effective communication skills
- Market analysis and sales reporting
- Travel coordination and group reservations
- Business reporting
References
Available upon request.
Awards
- The United States of America Volunteers Award
- Nominated two times to Partners of Excellence
- Disney Cruise Line & AIR Quarter Awards (multiple times)
Affiliations
- Recognition from United States President for volunteer service hours
- Active in Church and Community service
Languages
English
Professional
Spanish
Professional
Portuguese
Limited
Certification
- Certified in Travel Consultant
- Food & Service Certification
References
References available upon request.
Timeline
Air Specialist and Travel Planning
Disney Cruise Line/ Magical Cruise Company Ltd
10.2020 - Current
Group Reservation Sales Agent
Disney Cruise Line/ Magical Cruise Company Ltd
01.2003 - 01.2006
Special Accounts & International Reservation Agent
Disney Cruise Line/ Magical Cruise Company Ltd
01.2001 - 01.2003
Multi-Cultural & International Reservation Agent
Disney Cruise Line/ Magical Cruise Company Ltd
01.2000 - 01.2001
Food Industry- Lead Kitchen/ Restaurant
Walt Disney World Resorts & Spa
04.1998 - 10.2000
Garde Mange Pre-Chef
Walt Disney World Resorts & Spa
01.1994 - 01.1998
Housekeeping Runner
Walt Disney World Resorts & Spa
01.1989 - 01.1994
Certified in Amadeus Advance Program - GDS System
Amadeus University
Certified in Amadeus Program - Information Technology
Central Florida TECH
Certified in Airline Reservations - Information Technology
Eastwind Learning Center Air Lines
Certify Chef - Food and Nutrition
Disney University
Auxiliary Certified Nurse- and General Medicine -
Universidad Católica Seton
Some College (No Degree) - Information Tecnology
Institute of Certified Travel Agents
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