Hatem Hossam Eldin
Cairo,Egypt
Summary
Political Science and Public Administration graduate with a background in governance research and program coordination. Experienced in international communications and travel operations, utilizing GDS systems for effective booking management. Seeking roles within international organizations, embassies, and development agencies to leverage strong stakeholder engagement and policy research skills.
Overview
1
1
Certification
Work History
Travel Advisor
Wego
01.2026 - Current
- Manage post-booking travel services for flight and hotel reservations using Sabre and Travelport GDS systems.
- Handle ticket reissues, schedule changes, cancellations, exchanges, and booking modifications while ensuring compliance with airline and travel partner policies.
- Provide professional customer support and resolve complex travel-related issues efficiently.
- Coordinate with airlines, hotels, and travel suppliers to facilitate reservation changes and customer requests.
- Maintain accurate booking records and ensure a seamless customer experience throughout the travel journey.
Researcher & Program Coordinator
National Institute for Governance and Sustainable Development
- Conducted policy-related research and coordinated development programs focusing on governance and sustainability.
- Collaborated with ministry departments and partners to support project implementation and reporting.
Founder & Former Head – BRICS Simulation Model
Ministry of Youth and Sports
- Established and led the first BRICS simulation model across Egyptian universities.
- Managed academic content, partnerships, logistics, and youth diplomacy initiatives.
- Sponsored Initiative
Head of Organizing Committee – Financial, Digital Inclusion & AI Unit
Ministry of Youth and Sports
- Led planning and execution of youth-focused innovation and inclusion initiatives.
Customer Service Representative – Technical Support
Verizon
- Delivered technical support and customer service while maintaining high satisfaction standards.
Sales Representative
Home Experts
- Supported clients and provided customer-focused sales solutions.
Education
Bachelor of Economics and Political Science - Political Science, Public Administration
Future University in Egypt
Egypt06-2024
Skills
- Research and data analysis
- Policy and governance expertise
- Political analysis
- Communication and teamwork
- Critical thinking
- Problem solving
- Time management
- GDS systems (Sabre and Travelport)
- Airline ticketing
- Flight reissues and exchanges
- Travel operations
- Customer relationship management (CRM)
- Booking modifications
- Microsoft Office Suite (Word, Excel, PowerPoint)
Certification
- Certifications from the Ministry of Youth and Sports
- Ministry of Planning and Economic Development
- Al-Ahram Institution for Strategic and Political Studies
- Arab League Model
- European Union Model
- African Union Model
- State Lawsuits Authority
- Coursera
Languages
- Arabic, Native
- English, Fluent
Leadership International Engagement
- Vice Head of HR Committee, Arab League Model (FUE)
- Member, European Union Model (FUE)
- Delegate, African Union Model (FUE)
- HR Member, Sout Shabab Masr Organization
Timeline
Travel Advisor
Wego
01.2026 - Current
Researcher & Program Coordinator
National Institute for Governance and Sustainable Development
Founder & Former Head – BRICS Simulation Model
Ministry of Youth and Sports
Head of Organizing Committee – Financial, Digital Inclusion & AI Unit
Ministry of Youth and Sports
Customer Service Representative – Technical Support
Verizon
Sales Representative
Home Experts
Bachelor of Economics and Political Science - Political Science, Public Administration
Future University in Egypt