Summary
Overview
Work History
Education
Skills
Timeline
Generic

DESTINY FORD

Summary

Motivated professional with experience in customer service, data entry, or administrative support. Known for being organized, reliable, and a strong communicator. Eager to bring a positive attitude and excellent problem-solving skills to a team environment.

Overview

6
6
years of professional experience

Work History

Call Center Representative

MetroPCS
01.2022 - 01.2025
  • Provided phone-based support for customers regarding billing and phone plan issues
  • Resolved technical problems
  • Logged all interactions using company system
  • Maintained call quality scores and met performance goals

Front Desk Receptionist

UAB Medical Center
01.2021 - 01.2022
  • Checked in patients, verified insurance, and scheduled follow-up appointments
  • Answered incoming calls and transferred them to appropriate departments
  • Maintained patient confidentiality and updated records using computer systems
  • Supported office staff with filing, scanning, and clerical tasks

Customer Service Associate

Walgreens
01.2019 - 01.2021
  • Greeted customers, answered product questions, and assisted with locating items
  • Operated cash register, processed payments, and handled returns
  • Handled phone calls and helped with prescription pick-up
  • Maintained clean front-end area and restocked shelves

Education

Business Administration

Alabama State University
Montgomery, AL

Diploma -

McAdory High School
05.2019

Skills

  • Strong verbal and written communication
  • Customer service & people skills
  • Good typing skills
  • Email and phone etiquette
  • Microsoft Word, Google Docs, Zoom, basic Excel
  • Time management & multitasking
  • Willing to learn and work independently

Timeline

Call Center Representative

MetroPCS
01.2022 - 01.2025

Front Desk Receptionist

UAB Medical Center
01.2021 - 01.2022

Customer Service Associate

Walgreens
01.2019 - 01.2021

Business Administration

Alabama State University

Diploma -

McAdory High School