Destiny Frazier
Siler City,NC
Summary
Dynamic professional with a proven track record at Charlotte-Mecklenburg Schools, adept in IEP compliance and crisis intervention. Leveraged hands-on activities and data-driven decisions to enhance student outcomes, achieving significant improvements in learning. Excelled in building strong relationships with parents and staff, ensuring a collaborative approach to education. Skilled in HIPAA compliance and proficient in ICD-10, demonstrating a commitment to both educational and healthcare standards.
Overview
5
5
years of professional experience
Work History
EC Teacher's Assistant
Charlotte-Mecklenburg Schools
12.2021 - Current
- Maintained accurate and complete records of student progress and development in portfolio form.
- Helped implement fun and interactive learning experiences to enhance early childhood education.
- Facilitated administration and scoring of standardized tests and assessments to draw meaningful data regarding learning and growth.
- Communicated directly with teacher and parents to achieve success for children.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
Customer Service Representative
David's Bridal
08.2019 - 12.2023
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Emotional Behavior Support Teacher
Wake County Public Schools
09.2019 - 11.2021
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Increased parent involvement through regular communication about student progress and needs.
- Utilized data-driven decision making to continually refine lesson plans based on student performance trends.
- Implemented research-based instructional strategies to maximize learning outcomes for all students in the classroom.
- Served on school committees focused on improving curriculum, assessment methods, and teacher training programs.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
Education
Associate of Applied Science - Medical Office Administration
Guilford Technical Community College
Jamestown, NC05-2019
High School Diploma -
Jordan Matthews Highschool
Siler City, NC06-2011
Skills
- IEP compliance
- Crisis intervention
- HIPAA compliance
- ICD-10 proficiency
- Medical record review
Timeline
EC Teacher's Assistant
Charlotte-Mecklenburg Schools
12.2021 - Current
Emotional Behavior Support Teacher
Wake County Public Schools
09.2019 - 11.2021
Customer Service Representative
David's Bridal
08.2019 - 12.2023
Associate of Applied Science - Medical Office Administration
Guilford Technical Community College
High School Diploma -
Jordan Matthews Highschool
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