Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tiffany Hopkins

Winterville,NC

Summary

Compassionate EC Teacher's Assistant with background in special education. Skills include implementing lesson plans, managing classroom behavior, and providing personalized attention to students with diverse needs. Demonstrated ability to collaborate effectively with teachers and parents for student success. Consistently fostered positive learning environments that encourage social and emotional growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

EC Teacher's Assistant

Pitt County Schools
Greenville, NC
03.2023 - Current
  • Assisted EC Teacher with lesson planning and preparation.
  • Provided one-on-one instruction to students in the classroom setting.
  • Supported students with special needs, such as those with physical or mental disabilities.
  • Monitored student progress and updated records accordingly.
  • Maintained a safe learning environment by enforcing school policies and procedures.
  • Attended professional development sessions to stay up-to-date on best practices in EC teaching.
  • Demonstrated patience, empathy, and understanding when dealing with difficult situations.
  • Collaborated with other teachers, administrators, and parents to ensure students' success.

Customer Service Representative Trainer

Focus
Greenville, NC
06.2022 - 12.2022
  • Developed and implemented training programs for customer service representatives to ensure they were familiar with company policies, procedures, and products.
  • Conducted regular performance evaluations of customer service representatives to identify areas of improvement.
  • Provided feedback and guidance to customer service representatives in order to enhance their skillsets and knowledge base.
  • Collaborated with other departments within the organization to create a unified approach towards providing exceptional customer service.
  • Maintained up-to-date records of all employee training activities for future reference purposes.
  • Designed surveys and quizzes aimed at gauging comprehension levels among trainees.
  • Led classroom sessions on topics related to effective communication techniques when dealing with customers.
  • Identified common challenges faced by customer service representatives during interactions with customers and developed solutions accordingly.

Regional Customer Service Manager

West Shore Home
Greenville, NC
05.2020 - 12.2021
  • Established strong relationships with customers by providing timely responses to inquiries and addressing any concerns promptly.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Provided coaching and mentoring support for junior staff members when needed.
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained knowledge of company products and services to promptly resolve complaints and concerns.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.

Education

High School Diploma -

John F Kennedy High School
The Bronx, NY
06-2004

Some College (No Degree) -

Borough of Manhattan Community College of The City University of New York
New York, NY

Skills

  • Data Collection
  • Social-emotional learning
  • Special Education
  • Parent Communication
  • Classroom Organization
  • Small Group Instruction
  • Positive Reinforcement
  • Literacy support
  • Lesson Plan Implementation
  • IEP compliance
  • Teacher Assistance

Certification

  • NCRC with a Gold Level

Timeline

EC Teacher's Assistant

Pitt County Schools
03.2023 - Current

Customer Service Representative Trainer

Focus
06.2022 - 12.2022

Regional Customer Service Manager

West Shore Home
05.2020 - 12.2021

High School Diploma -

John F Kennedy High School

Some College (No Degree) -

Borough of Manhattan Community College of The City University of New York

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Tiffany Hopkins