Destiny Garcia
Tampa,FL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Claims Specialist
GEICO
Lakeland, FL
04.2025 - Current
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
- Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.
- Handled high-pressure situations with professionalism and composure, consistently achieving positive outcomes for both clients and the organization.
- Followed up with customers on unresolved issues.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
Sales and Solutions Specialist
Walt Disney World Company
Tampa, FL
07.2022 - 02.2025
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Increased productivity by collaborating with management to develop process improvements.
- Installed operating systems, set up emails and updated programs.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Communicated complex technical concepts effectively to non-technical stakeholders, fostering understanding and buy-in at all levels of the organization.
- Recommended new products and services to customers.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Improved office efficiency by effectively managing medical records and data communications.
Teacher's Assistant
Ladybird Academy
St. Cloud, FL
09.2021 - 08.2022
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
Key sales Associate
Zales Corporation, Piercing Pagoda
Brooklyn , NY
10.2015 - 04.2021
- Pierced ears.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed all company policies, rules and procedures to promote company goals and maintain safety.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
Cashier
Toys"R"Us
Brooklyn , NY
11.2017 - 01.2018
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Assisted with purchases, locating items and signing up for rewards programs.
Education
Liberal Arts And General Studies
Brooklyn College
Brooklyn, NYHigh School Diploma -
Queens High School For Information Research And Technology
Far Rockaway, NY06.2015
Skills
- Sales expertise
- Customer assistance
- Cash register operation
- Retail sales
- Money handling
- Teamwork
- Working collaboratively
- Relationship building
- Active listening
- Teambuilding
- Customer Support
- High-energy attitude
- Claims processing
- Verbal communication
- Microsoft office
- Decision-making
- Critical thinking
- Customer service
- Organizing and prioritizing work
- Attention to detail
- Teamwork and collaboration
Additional Information
- Awards , Citizenship Award June 2015 For service and dedication Honor Roll September 2014 - June 2015 For maintaining averages 85 and above
Timeline
Claims Specialist
GEICO
04.2025 - Current
Sales and Solutions Specialist
Walt Disney World Company
07.2022 - 02.2025
Teacher's Assistant
Ladybird Academy
09.2021 - 08.2022
Cashier
Toys"R"Us
11.2017 - 01.2018
Key sales Associate
Zales Corporation, Piercing Pagoda
10.2015 - 04.2021
Liberal Arts And General Studies
Brooklyn College
High School Diploma -
Queens High School For Information Research And Technology