Destiny Garza

• Made outbound welcome calls to new members.
• Educated members on coverage, benefits, and providers.

• Conducted inbound and outbound calls for Optum NY insurance members.
• Scheduled Annual Wellness Visits and addressed preventive care gaps.
• Maintained natural, non-scripted conversations to retain member engagement.

• Consulted with customers to identify needs and match them with vehicles.
• Sold extended warranties, insurance products, and add-ons.

• Developed and implemented engaging lesson plans tailored to diverse learning styles.
• Fostered a nurturing classroom environment promoting student growth and development.
• Collaborated with parents to support children's educational and emotional needs.
• Assessed student progress using various evaluation methods to ensure comprehension.
• I worked with infants all the way up to elementary level children.

• Handled inbound sales and customer service calls.
• Sold coffee products and machines.

• Led crews, managed scheduling and payroll.

I worked with people who had brain injuries. I was responsible for feeding, changing, bathing and doing activities with them. I would help with memory games or just something to help them get through the days.

• Supported military families with roadside assistance.

• Delivered high-quality dining service.