Candye Valencia
Phoenix,AZ
Summary
Motivated and reliable healthcare and customer service professional with experience in medical scheduling, dental assisting, and high-volume customer support. Known for strong communication, attention to detail, and the ability to thrive in fast-paced environments. Seeking an opportunity to contribute my skills while continuing to grow professionally.
Overview
7
7
years of professional experience
2019
2019
years of post-secondary education
1
1
Certification
Work History
Scheduler
Platinum Dermatology
05.2023 - 03.2026
- Managed high-volume inbound calls and patient scheduling
- Reviewed patient charts, physician orders, and notes for accuracy
- Coordinated radiology and lab appointments
- Provided administrative support and maintained organized records
- Maintained a high level of calls daily, and fluently spoke Spanish to assist patients
- Managed electronic health records and maintained accurate patient information.
- Communicated effectively with patients regarding treatment plans and procedures.
- Collaborated with medical staff to optimize scheduling workflows and reduce conflicts.
Customer Service Representative
Conduent
09.2021 - 05.2023
- Assisted customers with applications and account inquiries
- Delivered high-quality customer support in a fast-paced call center
- Maintained accurate documentation and call notes
- Resolved customer inquiries and issues efficiently and professionally.
Dental Assistant
New Horizon Surgical Center
09.2020 - 08.2021
- Assisted chairside during oral surgery and general procedures
- Prepared and sterilized instruments and treatment rooms
- Took impressions, X-rays, and assisted with treatment planning
- Checked in patients and discussed fees
Dental Assistant
Pacific Dental Services
09.2019 - 07.2020
- Supported dentists with chairside assisting and patient care
- Maintained infection control and sterilization protocols
Education
Dental Assisting Certificate -
Pima Medical Institute
High School Diploma -
McClintock High School
Skills
- Medical & Dental Scheduling
- Customer Service & Call Center Support
- Dentrix & EHR Systems
- HIPAA & OSHA Compliance
- Microsoft Office & Google Suite
- X-Rays & Infection Control
- Patient Intake & Records Management
- Bilingual: English & Spanish
Certification
- Registered Dental Assistant (RDA)
- Certified Dental Assistant (CDA)
- CPR/BLS Certified
- Caregiver Certification
Timeline
Scheduler
Platinum Dermatology
05.2023 - 03.2026
Customer Service Representative
Conduent
09.2021 - 05.2023
Dental Assistant
New Horizon Surgical Center
09.2020 - 08.2021
Dental Assistant
Pacific Dental Services
09.2019 - 07.2020
Dental Assisting Certificate -
Pima Medical Institute
High School Diploma -
McClintock High School