Maria Penuelas
Santa Barbara Family Dentistry
Santa Maria,CA
1
Certification
13
years of professional experience
Detail-oriented professional with over 11 years of experience in sales and customer service, demonstrating exceptional skills in customer engagement and a solid foundation in software applications and data entry. Proven ability to quickly master new technologies, contributing to enhanced operational efficiency and customer satisfaction. Seeking a full-time position that fosters growth and development while being an integral part of a collaborative team environment. Committed to maintaining professionalism and positivity in all interactions, ensuring a strong contribution to organizational success.
Work History
Scheduler
2 Years 5 Months- Greet patients, provide necessary paperwork,answer multi-line phones, confirm upcoming appointments, and handle cancellations.
- Coordinate and fill daily schedules for dentists, hygienists
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
- Maintain patient records and coordinate patient flow
- Manage and control the daily, weekly, and monthly schedule to meet the practice production and collection goals
- Verify patient insurance benefits, assist with pre-authorizations, and collect patient co-pays or payments at the time of service.
- Check that lab cases have been received the day before treatment
Scheduling Coordinator
4 Months- Answering phone calls
- Schedule appointments
- Handling patients files
- Greet patients upon arrival/dismissal
- Chart filling
- Cash handling
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
- Insurance verifications
- Inputting patients information in orth 2
Scheduling Coordinator
1 Year- Answering phone calls
- Schedule appointments
- Handling patients files
- Greet patients upon arrival/dismissal
- Chart filling
- Cash handling
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
- Insurance verifications
Receptionist
1 Year 6 Months- Answering phone calls
- Schedule appointments
- Handling patients files
- Greet patients upon arrival/dismissal
- Chart filling
- Cash handling
- Checking voicemail on a daily basis
- Maintain a clean and friendly waiting area for patients
Quality Control
9 Months- Weighed and labeled products.
- Immediately reported accidents, injuries or unsafe work conditions to the manager. Complete paperwork
- Making sure workers clock in every day
- Checking the quality of the strawberry
Photographer
4 Months- Kept the team on task to complete orders according to deadlines.
- Provided high quality results in a timely manner.
- Planned, organized and scheduled work.
- Capture images
- Greet parents and students
Supervisor
1 Year 6 Months- Marked clearance items down and moved the merchandise to its proper area of the store. Provided instruction, coaching and motivation to all employees during the shift. Welcomed customers into the store and helped them locate items.
- Scheduled weekly inventory pickups and deliveries with vendors.
- Develop task analysis as required for objective
- Complete paperwork to include PCP preparation; daily/ weekly data and log notes on progress Regularly updated goals and objectives as appropriate
- Cashier
- Sorting clothes
Education
12
Some college
Skills
Open Dental Software
Data entry
Cash register
Multitasking
Spanish
HIPAA
Payroll
Dental receptionist
Typing
Financial
Bilingual
Windows
Insurance Verification
Basic math
Computer operation
Computer skills
Teamwork
Patient interaction
Microsoft Access
Microsoft Powerpoint
Open Dental
Google Docs
In-person customer service
Google Suite
Microsoft Outlook
Organizational skills
Medical Scheduling
Certification
- CPR Certification October 2024
- Non-CDL Class C
- First Aid Certification
- Driver's License
Languages
Bilingual
Spanish - Fluent
English
Additional Information
Authorized to work in the US for any employer
Timeline
Scheduler
Santa Barbara Family Dentistry
01.2024 - CurrentRead More
Scheduling Coordinator
Coastal smile orthodontist/ Dr. Chun
08.2023 - 12.2023Read More
Scheduling Coordinator
Dr.Chun DDS
08.2022 - 08.2023Read More
Receptionist
Sims Physical Therapy, Inc.
07.2018 - 01.2020Read More
Quality Control
Mar Vista Berry Farms
08.2017 - 05.2018Read More
Photographer
Lifetouch National Photography
08.2015 - 12.2015Read More
Supervisor
VTC Enterprises
08.2013 - 02.2015Read More
Some college
Read More
Pioneer Valley High School
12
Read More