Destiny Gee

Handled inbound and outbound customer calls in a call center environment. Assisted customers with scheduling deliveries and resolving order issues. Managed approximately 100 inbound calls daily, addressing escalated concerns regarding merchandise.

Assisted members in navigating airport security with efficiency. Verified member identities through biometric technology. Guided members to the front of the TSA line for faster processing. Provided excellent customer service throughout the experience. Engaged in sales activities during quieter periods by promoting Clear experiences to potential customers.

• Assisted customers with inquiries and issues via telephone. Utilized a computerized system to track information, gather data, troubleshoot problems, and process JCP merchandise orders as necessary. Informed customers about product availability, shipping details, and payment methods.

• Assisted customers with inquiries and issues via telephone. Utilized a computerized system for tracking information, gathering troubleshooting data, and entering merchandise orders as needed. Informed customers about merchandise availability, shipping details, and payment methods.