Destiny George
Murrieta,CA
Summary
Detail-oriented individual with exceptional communication and management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Strong at staying organized, working well with others, adapting well to new environments, and bringing a positive attitude to work. Also, eager to learn new skills and achieve goals given to me.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
Pechanga Resort Casino
06.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts multiple times to meet business needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales 5+ times a day.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Daycare Worker
Take Care of Kids
03.2023 - 06.2023
- At the daycare, my responsibilities are to be attentive while watching the kids, keeping them safe by making sure they can't reach any objects that could potentially harm them, change diapers, teach them to share and take turns with one another, and be patient when they are having a rough time with the other kids or when learning something new
- I communicated and bonded with them in a way they can comprehend to create trust between me and them
- Distributed food, napkins, and beverages in preparation for snack time 2 times a day.
- Taught children to organize toys, wash hands, and to share
- Monitored entrances and exits to maintain safety and organized environments.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Introduced children to educational games and activities to boost learning. (etc. counting their numbers, singing the A, B, C's, and matching shapes and colors)
- Developed age-appropriate activities and crafts to engage children.
Cashier/Order Taker/Delivery Person
Chick-Fil-A
07.2022 - 06.2023
- Address customer concerns.
- Operated cash register for cash and credit card transactions
- Greeted customers entering the restaurant
- Checked in with kitchen staff regarding menu questions, length of wait (can be between 10-30 minute waits depending on business), incorrect orders and product availability and relayed information to customers.
- Built relationships with customers and coworkers to create a positive work environment
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Politely and persuasively suggested 1 or more upgrades and related menu items such as drinks and desserts to achieve upselling objectives.
- Restocked bags, cups, lids, sauces and other counter supplies.
Assistant Manager
McDonald's
05.2020 - 07.2022
- I was 1 in 2 people that got promoted to management within 6-8 months
- I answered the phone more than 3 times a day to manage problems, give out breaks to employees, and covered shifts when it was needed
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Hostess/Cashier
Richie's Real American Diner
07.2019 - 02.2020
- Took reservations and to-go orders by phone, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Rearranged tables and chairs for large parties of 6 or more and retrieved high chairs for children.
- Collected credit card and cash payments and dispensed change for cash transactions.
- Completed daily side work and opening and closing duties without fail.
Volunteered/Answered Phones/Ran Programs/Torch Club Leader
Boys and Girls Club Of Southwest County
08.2016 - 05.2020
- As a freshman in High School, I volunteered at the Boys and Girls Club of Southwest County
- I ran programs when needed, managed approximately 10 incoming phone calls and very rarely took payments
- I also ran a group called the Torch Club for about 4-5 months to raise money for the Clubhouse to teach the kids what it means to volunteer and that it feels good to earn what you work for
- I did this for all 4 years of High School
- Established relationships with club members and maintained a positive attitude while there with trustworthy actions and professionalism in everything I did.
Education
G.E.D -
Murrieta Mesa High School
Murrieta, CA06.2020
Skills
- Leadership Experience
- Customer Service
- Multi-Tasker
- Detail Oriented
- Hostess/Cashier
- Assistant Manager
- Hard Worker
- Restaurant Experience
- Kitchen Experience
- Food Safety
- Tutoring
- Written and verbal communication
Certification
- Food Safety
- ABC Alcohol License
- Fire Extinguisher Certified by Pechanga
Awards
- GPA of 3.6 and above (about 7 times in High School)
- A+ on Math Tests (Middle School and High School)
- Youth of The Year (Boys and Girls Club)
Timeline
Cashier
Pechanga Resort Casino
06.2023 - Current
Daycare Worker
Take Care of Kids
03.2023 - 06.2023
Cashier/Order Taker/Delivery Person
Chick-Fil-A
07.2022 - 06.2023
Assistant Manager
McDonald's
05.2020 - 07.2022
Hostess/Cashier
Richie's Real American Diner
07.2019 - 02.2020
Volunteered/Answered Phones/Ran Programs/Torch Club Leader
Boys and Girls Club Of Southwest County
08.2016 - 05.2020
G.E.D -
Murrieta Mesa High School
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