Shanea Smith

• Processed customer transactions accurately and efficiently using point-of-sale systems.
• Reconciled cash drawer daily, ensuring accuracy of financial transactions.
• Trained new staff on register operations and customer service standards.
• Implemented improved checkout procedures, reducing wait times for customers.

• Greeted customers entering store and responded promptly to customer needs.
• Managed guest relations, providing exceptional service to enhance attendee experiences.
• Managed guest reservations and seating arrangements efficiently to optimize dining experience.
• Developed strong relationships with regular guests to foster loyalty and repeat business.
• Answered customer questions about hours, seating, and menu information.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

• Managed point-of-sale systems to ensure seamless and efficient processing of customer transactions.
• Assisted customers with product inquiries, ensuring a positive shopping experience.
• Maintained clean and organized checkout area, enhancing store presentation.
• Analyzed and verified cash drawer transactions daily, ensuring precise financial reporting and compliance.
• Executed timely restocking of front end bar and condiment stations, enhancing overall service quality.

• Operated cash register to facilitate efficient customer transactions.
• Addressed and resolved guest and customer complaints to enhance satisfaction.
• Welcomed customers with a friendly and professional demeanor.
• Maintained accurate cash drawer balances through diligent record-keeping.

• Increased voter participation by facilitating daily registration efforts across diverse locations. Fostered relationships with community members to drive engagement in voting initiatives. Achieved registration goals by employing a personable approach with potential voters.
• Trained new canvassers on effective communication strategies and engagement techniques.
• Increased voter registration rates by effectively communicating the importance of civic participation during door-to-door canvassing.

Oversaw guest reception at Bavarian-style beer hall. Managed reservation system to optimize guest flow.

• Provided exceptional customer service, ensuring positive guest experiences.

• Managed cash register operations to facilitate efficient customer transactions. Oversaw self-checkout area to guide customers and minimize theft incidents.
• Helped customers complete purchases, locate items, and join reward programs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Set up new sales displays each week with fresh merchandise.
• Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
• Maintained current knowledge of store promotions and highlighted sales to customers.

Oversaw departmental operations for Walmart through a temporary agency, adapting to changing responsibilities each shift. Collaborated with team members to support efficient workflows.

-putting away a large cart of miscellaneous things misplaced throughout the day

-oversee the self checkout area during late hours for theft

• Implemented visual merchandising strategies to elevate store presentation and drive sales.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Recommended complementary purchases to customers, increasing revenue.
• Used in-store system to locate inventory and place special orders for customers.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

• Oversaw various store departments to enhance customer engagement. Upheld visual merchandising standards and store organization.
• Guided customers through the sign-up process for rewards programs aimed at maximizing discounts on fuel purchases.
• Maintained store cleanliness to promote a respectful and inviting atmosphere for all visitors.
• Monitored and restocked store supplies to support seamless shift transitions.

• Managed front desk operations, ensuring seamless check-in and check-out processes for members.
• Coordinated scheduling of fitness classes and personal training sessions to optimize member engagement.
• Maintained accurate member records using membership management software to enhance data integrity.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

• Assisted customers in women’s apparel department and managed cash wrap operations. Restocked merchandise on the sales floor and provided customer support. Processed cash drawer at closing and maintained cleanliness and organization of store.
• Managed fitting room operations, ensuring cleanliness and organization of merchandise.
• Coordinated garment returns and exchanges, maintaining inventory accuracy.
• Monitored customers for signs of theft.

• Managed high-end skincare and body care sales for the organization. Contributed to a cohesive team environment that promoted collaboration.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Worked flexible hours across night, weekend, and holiday shifts.

• I stocked at all different types of store. I have stocked anything from food to clothing to footwear.
• Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Updated pricing by changing labels and signage for short-term promotions and final clearances.

• Created a range of sandwich selections tailored to meet customer preferences at Subway franchise.
• Managed inventory levels, ensuring timely restocking of ingredients and supplies.
• Enhanced customer satisfaction through efficient order taking and product recommendations.
• Ensured cleanliness and organization of workstations to maintain food safety standards.
• Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.