Armando Garcia
Santa Ana,CA
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Dynamic customer service, skilled in accurate cash handling, inventory management, Barista and Juice maker, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cashier
Guckenheimer Corporate Dining
Newport Beach, California
04.2022 - Current
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained work area and kept cash drawer organized.
- Resolved customer complaints professionally in accordance with company policy.
- restocked supplies as needed.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer questions and provided store information.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Followed company security procedures for handling large sums of money.
- Stocked shelves with merchandise when needed.
- Processed customer payments quickly
- Built and maintained productive relationships with employees.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Created complex, hand-crafted beverages based upon customer preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Prepared smoothies according to customer orders, using fresh fruits and vegetables.
Shift Leader
Del Taco
El Monte, California
06.2015 - 03.2022
- Upheld company standards and compliance requirements for operations.
- Implemented strategies to increase sales and improve service quality.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Assisted general manager with operations game plan and company initiatives implementation.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Maintained cleanliness and organization of the work area to uphold company standards.
Education
High School Diploma -
South El Monte Highschool
El Monte, CA06-2014
Skills
- Customer service
- Hospitality
- Cash register operation
- Sales promotion
- Payment processing
- Cash handling
- Barista
- Smoothie and Juice attendant
- Supply restocking
- Employee training
- Effective communication
- Attention to detail
- Data entry
- Order taking
- Multitasking and organization
- Basic math
- POS systems
- Work ethic and integrity
- Order verification
- Staff mentoring
- Hospitality and accommodation
- Refund handling
Languages
Spanish
Limited
Certification
- ServSafe Certified
References
References available upon request.
Timeline
Cashier
Guckenheimer Corporate Dining
04.2022 - Current
Shift Leader
Del Taco
06.2015 - 03.2022
High School Diploma -
South El Monte Highschool