Results-oriented Restaurant Manager with strong background in kitchen operations and staff training. Focused on enhancing service efficiency and fostering team collaboration to ensure high-quality food preparation and customer satisfaction. Committed to delivering exceptional dining experiences.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Cashier
Zaxby's
Lincolnton, NC
07.2026 - Current
Processed customer transactions accurately and efficiently.
Managed cash register and ensured balanced drawer at shift end.
Took customer orders promptly to improve service efficiency.
Executed multitasking strategies to efficiently handle peak hours and maintain service quality.
Provided exceptional customer service through active listening and engagement with patrons.
Assisted customers with menu selections and addressed inquiries.
Accurately bagged food to maintain order presentation and accuracy.
Maintained organized shelves by regularly stocking merchandise to improve product visibility.
Managed time effectively to ensure smooth daily operations.
Opened store daily, ensuring readiness for customer service.
Glazer
Honeybacked ham Company
Pineville, NC
11.2023 - Current
I work here seasonally for 3 years during the busy times
Applied glazes to hams according to recipe specifications.
Created glazes according to company recipes and specifications, enhancing product quality and consistency.
Executed cutting and wrapping of products for distribution.
Streamlined logistics by transferring pallets from delivery truck to storage area, ensuring timely availability of products.
Maintained cleanliness and organization of work area throughout shifts.
Trained new employees on glazing techniques and safety practices, improving team readiness and adherence to standards.
salary manager
Hooters
concord, nc
11.2022 - 08.2026
Managed inventory, scheduling, and labor costs, aligning resources with sales goals.
Monitored staff performance and trained team members across various roles to enhance service delivery.
Maintained accurate records of employee attendance, payroll, and vacation requests.
Recruited and hired qualified candidates for open positions to strengthen the team.
Resolved customer complaints swiftly to uphold satisfaction levels.
Analyzed customer feedback to develop effective service improvement plans.
Oversaw daily restaurant operations, ensuring efficient service and customer satisfaction.
Facilitated collaboration with management on marketing campaigns and promotional activities.
Hooters cook
Hooters
Concord, NC
11.2020 - 11.2022
Prepared and cooked menu items according to established recipes and standards.
Executed cooking tasks to prepare meals in a timely manner, contributing to smooth kitchen operations.
Performed food preparation duties, utilizing high-quality ingredients to enhance dish appeal.
Collaborated with kitchen staff to streamline meal service processes.
Maintained cleanliness and organization of kitchen areas, supporting a safe and efficient work environment.
Maintained cleanliness of kitchenware to support efficient meal preparation. to maintain cleanliness and sanitation standards.
Line Cook
Applebee's
Charlotte, NC
10.2019 - 12.2021
Prepared ingredients for daily menu items to enhance service efficiency.
Coordinated to-go orders, ensuring accuracy and timely service for customer satisfaction.
Managed inventory levels to prevent shortages and ensure seamless kitchen operations.
Executed dishwashing duties to maintain cleanliness and uphold sanitation standards.
Processed truck orders to support inventory replenishment.
Scheduled employee shifts to maintain adequate staffing and smooth operational flow.
Oversaw store general manager duties while recruiting for a new position.
Managed cash handling processes to ensure secure transactions and made deposit runs,
Line Cook
Applebee's
Pineville, NC
05.2016 - 05.2019
Executed daily shift operations to ensure efficient workflow and consistently meet customer satisfaction.
Prepared food items across various stations to support timely service delivery.
Scheduled shifts effectively to optimize staff coverage and productivity.
Managed truck orders to maintain optimal inventory levels and enhance operational flow.
General Laborer
Rsi Home Products
Lincolnton, NC
05.2017 - 12.2017
Operated machinery for assembling home products efficiently.
Utilized tools to streamline production processes.
Collaborated with teams to consistently achieve production targets.
Collaborated with team members to meet daily production goals.
Leveraged quality control tools to ensure product standards.
Maintained clean and organized workstations throughout shifts.
Flagger
AWP Traffic Control
Charlotte, NC
09.2016 - 05.2017
Directed traffic flow to enhance safety and streamline operations on site.
Created safe work zones to safeguard personnel and reduce hazards.
Managed company truck for timely material transport and logistics.
Dishwasher
big Al's
Raleigh, NC
07.2015 - 09.2015
Maintained cleanliness of cooking utensils and cookware used in food preparation. of all cooking utensils and cookware for safe food preparation.
Executed dining room clean-up, washed dishes, loaded dishwasher, stocked and stacked dishes, and performed basic dishwasher maintenance.
Operated dishwashing equipment for efficient cleaning and sanitation.
Sorted and organized dishes, utensils, and cookware after washing.
Maintained cleanliness of kitchen areas to ensure food safety standards.
Ride operator
Carowinds, a Cedar Fair Company
Charlotte, NC
03.2015 - 05.2015
Operated multiple rides, assisted guests, coordinated ride schedules to enhance guest experience, enforced safety measures, checked harnesses, maintained ride cleanliness to ensure guest satisfaction, and recorded daily ride attendance to monitor performance.
Monitored and enforced safety protocols during ride operations to ensure guest safety.
Operated rides safely and efficiently for guests of all ages.
Ensured compliance with safety protocols and maintenance guidelines daily.
Assisted guests with boarding and disembarking from rides smoothly.
Packer
Tyson Foods, Inc
Monroe, NC
06.2014 - 10.2014
Packaged equipment into cases and palletized for pickup, while loading cases into machines for folding and delivery to packing area.
Performed assembly line work to efficiently produce quality products.
Operated machinery to support production processes and maintain efficiency.
Coordinated with team members to meet project goals and streamline workflow.
Facilitated safety training sessions to increase staff safety awareness and compliance.
Laundry
quality textile service
Raleigh, NC
07.2013 - 10.2013
Washed resident and facility laundry, ensuring timely return to designated areas.
Transported soiled linens to facilities and restocked supplies to maintain operational readiness.
Folding and organizing laundry for efficient access and presentation.
Outlined key duties related to laundry services.
Education
High school or equivalent - graphic design
Art Institute of Charlotte
Charlotte, NC
Skills
Cash register
Transaction processing
Customer service
Point of sale operation
Food handling
Food safety
Food preparation
Food assembly
Food presentation
Line cook
Kitchen
Culinary
Kitchen experience
Kitchen Staff
Restaurant experience
Restaurant management
Food service management
Kitchen Management Experience
Supervising experience
Staff management
Staff training
Staff recruitment
Inventory management
Time management
Work efficiency
Task prioritization
Adaptability
Safety awareness
Safety compliance
Service quality
Service evaluation
Issue resolution
Problem solving
Team collaboration
Goal alignment
Leadership
Management
Experienced
Operational planning
Cost management
Financial tracking
Record keeping
Performance goals
Goal alignment
Basic utensils
Product knowledge
Return processing
Payment reconciliation
Sales coordination
Shift scheduling
Interviewing
Restaurant operations
Food industry
Hospitality management
Hospitality
Cooking
Chef
Staff guidance
Experienced
Return processing
Secure transactions
Goal alignment
Performance goals
Record keeping
Recruitment
Sales coordination
Staff performance
Financial tracking
Personal Information
Driving License: Drivers License
Work Permit: Authorized to work in the US for any employer
Visa Status: Authorized to work in the US for any employer
Certification
Driver's License, ServSafe, 2025-06 to 2030-06, able to serve drinks to guest, Drivers License, 2016-12 to 2024-12, Drive a car, food handler certificate, 2019-11 to 2024-11, Servsafe, Carrying and concealed, 2019-06 to 2024-06, Able to carry without it being visible to the public, Bloodborne Pathogens, 2016-09 to 2022-09, CPR, 2016-09 to 2022-09, Forklift Certified, 2018-07 to 2021-07