Destiny Gonzales
Phoenix ,AZ
Summary
Detail-oriented team player with strong organizational skills and the ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Medallion Document Control Specialist
Merrill
Chandler, AZ
01.2023 - Current
- Maintained version control for all documents, ensuring that only the most accurate and well accompanied cases were approved and stamped.
- Provided assistance with inbound and outbound document processes, document sorting, logging, and work order creation.
- Enhanced data accuracy by performing regular audits on documentation and records.
- Provided assistance with inbound calls pertaining to cases while executing excellent client service.
Financial Services Representative
Merrill
Phoenix, AZ
08.2022 - 01.2023
- Delivered and maintained exceptional client service to increase client satisfaction through business transactions and quality assured calls
- Executed over 100+ service request needs, to create an unremarkable client experience as proven through client surveys
- Navigated through complex systems while providing the accurate client information and recoding client requests.
Business Intern
Year Up
Phoenix, AZ
02.2022 - 01.2023
- Attended a program for young adults looking to kick start their careers by attending classes pertaining to business and partnering with a fortune 500 company
- Volunteered and attended the CIO ORBIE award show to witness business leaders share their success and wisdom
- Networked with over 20+ successful individuals while learning to be overcome obstacles for a successful future through time management and dedication
Manager In Training
Cash 1 Loans
Phoenix, AZ
07.2020 - 01.2023
- Hired over 12 employees with proper paperwork accompanied, resulting in expanding our team and motivating morale
- Supervised, trained, and mentored over 20+ employees to help create an effective work environment
- Administered over 100+ loans with state allowed documentation to help grow our revenue and Net Operating Income.
Education
Associate Of Applied Business -
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ01.2023
Skills
- Spanish
- Excel
- Microsoft Word
- Salesforce
- Skype
- Outlook
Awards
- Year Up: Recipient of student of the month award, 02/01/22
- Cash 1 Loans: Recipient of the Front-Line Bonus award, 01/01/22
Timeline
Medallion Document Control Specialist
Merrill
01.2023 - Current
Financial Services Representative
Merrill
08.2022 - 01.2023
Business Intern
Year Up
02.2022 - 01.2023
Manager In Training
Cash 1 Loans
07.2020 - 01.2023
Associate Of Applied Business -
Maricopa Community Colleges - Gateway Community College