Open To Work
Destiny Gonzales
Austin,tx
Work Preference
Summary
Results-driven leader skilled in staff management and conflict resolution. Experience in developing action plans for continuous improvement and achieving operational goals. Committed to enhancing team performance while delivering exceptional customer experiences
Polite and friendly with good interpersonal and communication skills.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
11
11
years of professional experience
Work History
Merchandise Supervisor
Levis Strauss & Co
AUSTIN, TX
09.2021 - Current
- Supervised merchandising operations, ensuring adherence to brand standards and visual guidelines.
- Trained and mentored team members on product knowledge and sales techniques.
- Developed action plans to address performance gaps, driving continuous improvement initiatives.
- Promoted a positive work environment among staff members through open communication channels, fostering teamwork spirit across all departments.
- Handle high-traffic periods successfully while maintaining operational excellence throughout the store.
- Set schedules and delegated merchandising assignments to achieve demanding targets under tight deadlines.
- Established clear sales goals and motivated staff to meet objectives.
- Maintained up-to-date knowledge of industry trends, competitor insights, and consumer preferences to inform strategic decisions about merchandise selection and presentation.
Corporate Trainer
BUBBAS 33
Waco, TX
01.2016 - 09.2021
- Developed comprehensive training programs to enhance employee skills and knowledge.
- Facilitated engaging workshops to improve team collaboration and performance.
- Assessed training needs through surveys and evaluations to ensure effectiveness.
- Implemented feedback mechanisms to continually refine training materials and methods.
- Collaborated with management to align training goals with organizational objectives.
FOH Manager
BUBBAS 33
Waco, TX
01.2018 - 08.2021
- Supervised daily front-of-house operations, ensuring optimal guest experience and service quality.
- Trained and mentored staff on customer service techniques and operational procedures.
- Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.
- Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
- Oversaw staff schedules to ensure optimal coverage during peak hours without exceeding labor budget constraints.
Server/Bartender
Bubbas
Waco, TX
01.2015 - 01.2018
- Delivered exceptional customer service, fostering a welcoming dining environment.
- Managed multiple tasks efficiently, ensuring timely order delivery and satisfaction.
- Trained new servers on menu knowledge and customer interaction techniques.
Education
High School Diploma -
Robinson High School
Robinson, TxCosmetology -
Bella Beauty College
Waco, Tx2015
Skills
- Customer experience management
- Conflict resolution
- Motivating teams
- Merchandise planning
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
Timeline
Merchandise Supervisor
Levis Strauss & Co
09.2021 - Current
FOH Manager
BUBBAS 33
01.2018 - 08.2021
Corporate Trainer
BUBBAS 33
01.2016 - 09.2021
Server/Bartender
Bubbas
01.2015 - 01.2018
High School Diploma -
Robinson High School
Cosmetology -
Bella Beauty College