Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destiny Goodspeed

Tampa,FL

Summary

Dedicated customer service professional with 11 years of experience with a strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Clinical Medical Assistant

AdventHealth MedicalGroup
08.2021 - Current
  • Strong leadership skills
  • Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Utilized electronic health records software proficiently to input data accurately,facilitating smooth transitions between healthcare providers during patient handoffs.
  • Collected and documented patient information such as vital signs and medical history.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Participates in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Floats to different offices to help with patient flow and coverage.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

Cashier

Publix
05.2014 - 07.2022
  • Delivered premier customer service to patrons using active listening and engagement skills.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Restocked and organized merchandise in front lanes.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Nursing Assistant

Memory Lane Cottage
01.2020 - 08.2021
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Monitored progress and documented patient health status changes to keep care team updated.

Front Desk Receptionist

Center for Disability Access and Resources
08.2018 - 07.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Assisting students with accommodations for scheduling, classes, and exams.
  • Setting up advising appointments for clients to communicate with their advisor.
  • Using multi-tasking skills to proficiently answer phone calls while faxing and making copies of paperwork.

Education

Nursing

Florida Agricultural And Mechanical University
Tallahassee, FL

Hillsborough Community College
Tampa, FL
07-2021

High School Diploma -

Freedom High School
Tampa, FL
05-2018

Skills

  • HIPPA Compliance
  • Strong Customer Service and communication skills
  • Payment processing
  • Complaint resolution
  • Professional telephone demeanor
  • Referrals and Authorizations
  • Conflict Resolution
  • Database management
  • Account management
  • Multitasking and organization

Certification

  • CMA - Certified Medical Assistant

Timeline

Certified Clinical Medical Assistant

AdventHealth MedicalGroup
08.2021 - Current

Nursing Assistant

Memory Lane Cottage
01.2020 - 08.2021

Front Desk Receptionist

Center for Disability Access and Resources
08.2018 - 07.2019

Cashier

Publix
05.2014 - 07.2022

Nursing

Florida Agricultural And Mechanical University

Hillsborough Community College

High School Diploma -

Freedom High School

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Destiny Goodspeed