Destiny Gray
Canton,OH
Summary
Experienced healthcare and developmental disabilities professional with a strong background in direct care and program leadership. Proven ability to manage multiple residential programs, lead and support staff, maintain DODD compliance, and coordinate services with guardians, SSAs, families, and healthcare professionals. Organized, dependable, and committed to high standards while ensuring individuals receive consistent, person-centered support.
Overview
7
7
years of professional experience
Work History
Area Director
CG-HHC, LLC
Canton, OH
02.2026 - Current
- Oversee daily operations and service delivery for multiple residential and community-based programs serving individuals with developmental disabilities.
- Ensure compliance with DODD requirements, individual service plans, medication procedures, documentation standards, EVV, and required staff training.
- Recruit, supervise, schedule, and support Direct Support Professionals while maintaining appropriate staffing and coverage.
- Monitor employee performance, address attendance and performance concerns, and coordinate corrective actions with leadership and Human Resources.
- Manage and report incidents, including UIs and MUIs, while ensuring required documentation and follow-up are completed accurately and on time.
- Coordinate with SSAs, guardians, nurses, families, behavioral health providers, and other members of individuals’ support teams.
- Coordinate medical appointments, transportation, housing needs, and other services to support individuals’ health, safety, and independence.
- Review staff timekeeping, service documentation, schedules, and payroll-related information for accuracy and compliance.
Direct Support Professional
R&R Healthcare LLC
Canton, OH
04.2024 - Current
- Provided personal care and support to individuals with disabilities.
- Assisted clients with daily living activities and personal hygiene tasks.
- Implemented individualized care plans tailored to each client's needs.
- Maintained a safe and clean environment for clients at all times.
- Documented client progress and communicated updates to team members.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Residential Services Coordinator
CG-HHC,LLC
Canton, OH
05.2023 - 02.2026
- Maintained clean and well-organized environment for client happiness and safety.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Encouraged participation in recreational activities for clients under supervision.
- Investigated incidents involving clients or staff members reported by direct care workers.
- Initiated disciplinary action when appropriate following established protocol.
- Provided crisis intervention services when needed to address challenging behaviors exhibited by residents and clients.
House Manager
CG-HHC,LLC
Canton, OH
02.2023 - 04.2023
- Monitored inventory levels and purchased supplies as needed regularly.
- Established standards for cleanliness, hygiene, and orderliness throughout the house.
- Organized and maintained household inventory records, including supplies and equipment.
- Ensured compliance with local health and safety regulations at the residence.
Direct Support Professional
CG-HHC,LLC
Canton, OH
09.2019 - 02.2023
- Assisted individuals with daily living activities and personal care needs.
- Developed and maintained positive relationships with clients and their families.
- Monitored client progress and reported changes to supervisors promptly.
Education
Glenoak High School
Canton, OHSkills
- DODD Compliance
- ISP implementation
- Care planning
- Medication oversight
- EVV & Service Documentation
- Incident Reporting (UI/MUI)
- Progress documentation
- Employee Scheduling & Coverage
- Payroll review
- Staff Supervision & Leadership
- Program management
- Strong Communication & Organization
- Strong Communication & Organization
Timeline
Area Director
CG-HHC, LLC
02.2026 - Current
Direct Support Professional
R&R Healthcare LLC
04.2024 - Current
Residential Services Coordinator
CG-HHC,LLC
05.2023 - 02.2026
House Manager
CG-HHC,LLC
02.2023 - 04.2023
Direct Support Professional
CG-HHC,LLC
09.2019 - 02.2023
Glenoak High School