Destiny Guerrero
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Heritage Animal Hospital
Friendswood, TX
06.2022 - Current
- Managed 3 phone lines and facilitated over 20+ calls/day with clientele, vendors, and staff.
- Managed an organized, clean, and professional work space and waiting area.
- Smoothly managed day-to-day front desk operations for a fast paced environment.
- Warmly welcomed 20-30 guests per shift, coordinated check-in, and directed them to their destination.
- Provided administrative and clerical support via Cornerstone systems, Gmail, and Microsoft Office.
- Coordinated pick up and delivery of express mail services, unpacked inventory, and stocked supplies.
Service Supervisor
Randalls
Houston, TX
12.2017 - 01.2019
- Provided exceptional customer service to 200-500 customers per shift.
- Warmly welcomed 500-1000 customers per shift into the store and offered advice on products and helped with finding merchandise.
- Informed customers about the latest sales, marketing campaigns, fundraisers, coupons, and special offerings at the store.
- Regularly ensured all shelves and displays were properly stocked in a neat and orderly faction.
- Used ESL systems to survey and maintain the proper labeling for over 2,000 items of inventory throughout the store.
- Processed cash, card, coupon, and check payments totaling in $3,000 - $5,000 per shift.
Shift Manager
McDonald's
Houston, TX
12.2016 - 12.2017
- Greeted customers and handled payments via a POS system fulfilling over 1500+ orders per shift.
- Operated drive thru services including taking orders, handling payments, and delivery food in a prompt but friendly manner.
- Maintained clean dining areas, restrooms, and work stations by routinely sweeping, mopping, replenishing supplies, and disposing of garbage.
- Worked with my team to maintain smooth operations and high standards of customers during high-volume rushes.
- Swiftly and professionally addressed any customer complaints, escalating to higher management when requested.
Education
Associate of Arts - Accounting
Houston Community College
Houston, TX05-2022
Skills
- Typing 49 WPM
- Appointment Scheduling
- Customer Service
- Multi-Task Management
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Customer Service Representative
Heritage Animal Hospital
06.2022 - Current
Service Supervisor
Randalls
12.2017 - 01.2019
Shift Manager
McDonald's
12.2016 - 12.2017
Associate of Arts - Accounting
Houston Community College
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