Megan Gillen
Turlock,CA
Summary
Detail-oriented healthcare professional skilled in data analysis and interpretation. Experienced in ensuring compliance with regulatory standards and efficiently resolving complex tasks. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
9
9
years of professional experience
Work History
Healthcare Customer Service Representative
Aetna, a CVS Health
Remote
06.2023 - Current
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Collaborated with medical staff to streamline patient communication processes and timely processing of claims.
- Utilized electronic health records systems to maintain accurate patient documentation and data integrity.
- Optimized clinical workflow through effective utilization of electronic medical records systems and process improvements..
- Analyzed claims data to identify discrepancies and ensure accurate processing.
- Reviewed documentation for compliance with regulatory standards and company policies.
- Conducted audits of processed claims to maintain accuracy and reduce errors.
Campus Supervisor
Modesto City Schools
Modesto, CA
06.2022 - 06.2023
- Supervised student activities and monitored campus environment, ensuring adherence to school policies and safety protocols.
- Assisted in crisis management by effectively communicating with students, parents, and emergency services when needed.
- Managed visitor access on campus, verifying identification, issuing passes, and maintaining accurate records for accountability purposes.
- Coordinated with local law enforcement agencies to establish partnerships that enhance overall campus security efforts.
- Maintained thorough documentation of all reported incidents, allowing administration to track trends effectively over time and respond accordingly.
- Ensured compliance with state regulations regarding school safety through regular audits of procedures and documentation.
Emergency Medical Technician
Norcal Ambulance/ Sacramento Valley Ambulance
Northern California
12.2019 - 12.2020
- Administered emergency medical care to patients in pre-hospital settings.
- Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.
Nutrition Services Assistant
Modesto City Schools
Modesto, CA
04.2017 - 08.2018
- Supported inventory management by tracking food supplies and placing orders as needed.
- Evaluated emerging trends in nutrition research to inform adaptations in menu offerings.
- Managed supply orders efficiently while maintaining budget constraints, ensuring adequate stock levels for all menu items.
- Reduced food waste with careful inventory management and meal preparation strategies.
Office Secretary
United Spas MFG
Salida, CA
04.2017 - 06.2018
- Managed daily office operations, ensuring smooth workflow and communication across departments.
- Coordinated schedules, meetings, and travel arrangements for executives and staff members.
- Developed office procedures to enhance efficiency and streamline administrative tasks.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Education
Bachelor of Science - Psychology
California State University Stanislaus
Turlock, CA12-2025
Associate of Science - Criminal Justice
Modesto Junior College
Modesto, CA11-2022
Skills
- HIPAA compliance/ Client Confidentiality
- Statistical data management and analysis
- Data entry proficiency
- Administrative and office support
- Data integrity validation
- Report writing and records maintenance
- Clear and concise verbal and written communication
- Electronic health records
- Professional telephone demeanor
- 49 wpm typing speed
- Skilled in Microsoft Office
- Critical decision-making skills
Timeline
Healthcare Customer Service Representative
Aetna, a CVS Health
06.2023 - Current
Campus Supervisor
Modesto City Schools
06.2022 - 06.2023
Emergency Medical Technician
Norcal Ambulance/ Sacramento Valley Ambulance
12.2019 - 12.2020
Nutrition Services Assistant
Modesto City Schools
04.2017 - 08.2018
Office Secretary
United Spas MFG
04.2017 - 06.2018
Bachelor of Science - Psychology
California State University Stanislaus
Associate of Science - Criminal Justice
Modesto Junior College