Anna Specks
North Las Vegas
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Healthcare Customer Service Representative
Precision Opinion
12.2023 - 09.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Customer Service Representative
Teleperformance USA
06.2021 - 09.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Clark Graphic Images
05.2019 - 04.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
GED -
Stonecoast Academy
Miami, FL05-2023
Skills
- HIPAA compliance
- Insurance verification
- Patient confidentiality
- Appointment scheduling
- Customer support
- Client advocacy
- Computer skills
Timeline
Healthcare Customer Service Representative
Precision Opinion
12.2023 - 09.2024
Customer Service Representative
Teleperformance USA
06.2021 - 09.2023
Customer Service Representative
Clark Graphic Images
05.2019 - 04.2020
GED -
Stonecoast Academy
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