Destiny Gutierrez
Bosque Farms,NM
Summary
Certified Phlebotomist with extensive training and hands-on experience in venipuncture and special collection techniques. Built rapport with patients, effectively reducing anxiety and discomfort while demonstrating strong interpersonal skills and a commitment to exceptional customer service. Embraced challenges with a strong work ethic and adaptability, leading to quick mastery of new skills.
Overview
1
1
Certification
Work History
Phlebotomist
TriCore
Edgewood, New Mexico
- Performed venipuncture and other blood collection procedures according to established standards.
- Collected blood samples from patients using proper techniques and equipment.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Verified patient information prior to specimen collection.
- Documented patient information accurately in electronic health records.
- Prepared and labeled specimens for laboratory testing.
- Processed samples accurately and efficiently.
- Prepared and packaged specimens for courier transport.
- Centrifuged blood specimens in laboratory to separate components. in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Used heel and finger stick methods to obtain blood from capillaries.
- Adhered to HIPAA guidelines regarding patient privacy.
- Provided excellent customer service while interacting with patients.
- Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Assisted in the training of new phlebotomists.
- Collected specimens for drug screens, paternity tests and alcohol tests.
Front Desk Receptionist
Dave’s Heavy Duty
Albuquerque, New Mexico
- Greeted clients and visitors with friendly and professional demeanor.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Managed incoming calls and routed them to appropriate departments.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Handled customer inquiries and resolved basic issues effectively.
- Scheduled appointments for service consultations and vehicle repairs.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Maintained organized front desk area and ensured cleanliness.
- Collaborated with team members to improve front desk operations.
- Processed incoming mail and packages for distribution to staff members.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Completed basic bookkeeping and document filing.
- Signed for packages, recorded deliveries, and distributed to personnel.
Education
Estancia Hight School
Estancia, NMSkills
- Blood collection techniques
- Venipuncture
- Capillary puncture
- Order of draw
- Specimen processing
- Patient verification
- Electronic health records
- Data accuracy
- Sanitation and sterilization
- Health safety
- Problem-solving abilities
- Team collaboration
- Patient preparation
- Communication
- HIPAA
Certification
- Certification of completion of phlebotomy training in 2023
Timeline
Phlebotomist
TriCore
Front Desk Receptionist
Dave’s Heavy Duty
Estancia Hight School