Destiny Hagans
Summary
Behavioral Therapist with six years of experience in implementing data-driven strategies and tailored interventions to enhance client progress. Demonstrates strong skills in conflict resolution, progress monitoring, and child advocacy, fostering supportive environments for client development. Committed to collaborating with families and educators to promote client growth and satisfaction.
Overview
7
7
years of professional experience
Work History
Appointment Setter
Velaz Group
Elizabeth
05.2026 - Current
- Scheduled appointments for potential clients using CRM software.
- Communicated effectively with clients to confirm meeting details.
- Collaborated with sales team to align on target goals and strategies.
Behavior Technician
Links ABA
Skillman
04.2026 - 05.2026
- Implemented individualized treatment plans for clients with developmental disabilities.
- Collected data on client behavior to track progress and adjust strategies.
- Collaborated with therapists to enhance interventions and improve client outcomes.
Package Handler
Fed Ex Ground
Dayton
12.2025 - 02.2026
- Sorted packages for efficient distribution to delivery routes.
- Operated conveyor systems to move packages through processing areas.
- Scanned barcodes to track package location and status accurately.
Behavioral Therapist
Proud Moments ABA
Princeton
08.2025 - 12.2025
- Monitored client behavior during therapy sessions for effective intervention.
- Provided training and support to families on behavioral techniques.
- Collaborated with multidisciplinary teams to enhance treatment strategies.
- Developed and implemented individualized treatment plans for clients with autism.
- Conducted assessments to evaluate client behavior and progress.
Lead Daycare Teacher
Lightbridge Academy
East Windsor
05.2023 - 08.2025
- Led classroom activities, enhancing learning for 20 children, fostering a collaborative environment.
- Developed tailored lesson plans, improving student engagement and academic performance.
- Implemented safety protocols, ensuring a secure and nurturing space for children.
- Mentored junior staff, promoting professional growth and teamwork.
- Organized parent-teacher meetings, strengthening communication and trust with families.
- Cultivated a nurturing classroom atmosphere, fostering emotional development and building strong relationships with students and families.
- Enhanced curriculum delivery through innovative teaching methods, leading to noticeable improvements in student engagement and comprehension.
- Coordinated with parents and staff to create a cohesive learning experience, strengthening community ties and support for children's development.
Customer Service Representative
Arise Virtual Solutions
Remote
10.2022 - 05.2023
- Assisted customers with inquiries, resolving issues promptly, enhancing satisfaction and loyalty.
- Managed high call volumes, maintaining efficiency and accuracy in all interactions.
- Utilized CRM tools effectively, ensuring seamless communication and data management.
- Identified customer needs, providing tailored solutions, resulting in improved service quality.
- Collaborated with team to streamline processes, achieving measurable improvements in response times.
Omni Ambassador
BJs Wholesale
Flemington
01.2022 - 05.2023
- Facilitated seamless omni-channel experiences, enhancing customer satisfaction and loyalty.
- Collaborated with teams to optimize sales strategies, achieving measurable improvements in revenue.
- Analyzed customer feedback to refine service processes, leading to significant operational enhancements.
- Enhanced customer engagement through personalized service, resulting in noticeable increases in repeat purchases and brand loyalty.
Clinical Care Technician
Robert Wood Johnson
Somerset
11.2019 - 12.2019
- Provide patient care, enhancing comfort and recovery.
- Ensure accurate vital signs records.
- Collaborate with medical staff for improved outcomes.
- Address patient inquiries, fostering support.
Education
MEDICAL ASSISTANCE -
Fortis College-Lawrenceville
Lawrenceville, NJDIPLOMA -
Hightstown Highschool
Hightstown, NJHEALTH AND CHILDCARE -
Mercer County Technical Education Center
Pennington, NJSkills
- Conflict Resolution
- Progress Monitoring
- Child Advocacy
- Curriculum Development
- Data Analysis
Timeline
Appointment Setter
Velaz Group
05.2026 - Current
Behavior Technician
Links ABA
04.2026 - 05.2026
Package Handler
Fed Ex Ground
12.2025 - 02.2026
Behavioral Therapist
Proud Moments ABA
08.2025 - 12.2025
Lead Daycare Teacher
Lightbridge Academy
05.2023 - 08.2025
Customer Service Representative
Arise Virtual Solutions
10.2022 - 05.2023
Omni Ambassador
BJs Wholesale
01.2022 - 05.2023
Clinical Care Technician
Robert Wood Johnson
11.2019 - 12.2019
MEDICAL ASSISTANCE -
Fortis College-Lawrenceville
DIPLOMA -
Hightstown Highschool
HEALTH AND CHILDCARE -
Mercer County Technical Education Center