Yenifer Zamora
Apple Valley,CA
Summary
Dynamic professional with a strong background in appointment scheduling and client relationship management at LIFETIME SOLUTIONS INC. Proven ability to enhance operational efficiency and customer engagement through effective communication and problem-solving skills. Recognized for achieving high customer satisfaction and optimizing team productivity in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Appointment Setter
LIFETIME SOLUTIONS INC
Victorville
02.2025 - 09.2025
- Scheduled appointments efficiently to optimize daily operations and enhance team productivity.
- Managed client inquiries through phone and email, ensuring timely follow-up and resolution.
- Developed and maintained comprehensive client databases to streamline appointment tracking.
- Collaborated with sales teams to align schedules, enhancing communication and service delivery.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Server
Mariscos El Chaka
Victorville
03.2024 - 12.2024
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in food preparation and ensured cleanliness of dining area.
- Processed orders accurately using point-of-sale system to enhance efficiency.
- Collaborated with kitchen staff to ensure timely delivery of meals.
- Trained new servers on menu items and service protocols for consistency.
- Monitored table turnover rates to optimize seating arrangements during peak hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Sales Associate
E&A
Los Angeles
07.2019 - 02.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using POS systems, ensuring accurate cash handling.
- Maintained organized displays and stock levels to promote merchandise visibility.
- Collaborated with team members to achieve sales goals and improve service quality.
- Educated customers on promotions and loyalty programs, increasing customer engagement.
- Resolved customer complaints professionally, fostering positive relationships and repeat business.
- Supported inventory management by monitoring stock levels and conducting audits regularly.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Agent
Allstate Insurance Co
West Covina, CA
03.2017 - 06.2018
- Assisted customers with product inquiries and order processing.
- Collaborated with team members to enhance customer engagement strategies.
- Conducted market research to identify potential sales opportunities.
- Supported inventory management by tracking stock levels and replenishment needs.
Manager
Pizza Hut
Los Angeles, CA
03.2014 - 07.2015
- Oversaw daily operations, ensuring high-quality food preparation and customer service standards.
- Trained and mentored team members on operational procedures and best practices.
- Implemented inventory management processes to reduce waste and enhance efficiency.
- Developed staff schedules to optimize labor costs while meeting customer demand.
- Championed safety protocols, maintaining compliance with health regulations and company policies.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
-2 - Sales
MGT Insurance Group
La Crescenta, CAHigh School Diploma - High School Certificate
John C Fremont
Los Angeles, CA07.2013
Skills
Appointment scheduling
Client relationship management
Database management
Customer service excellence
Operational efficiency
Communication skills
Conflict resolution
Time management
Team leadership
Customer engagement strategies
Safety compliance
Script memorization
Telephone etiquette
Positive attitude
Flexible schedule
Clear communication
Attention to detail
Empathy and patience
Work Planning and Prioritization
Overcoming objections
FLUENT IN LANGUAGE
Marketing expertise
Goal oriented
Appointment plus software knowledge
Payment processing
Willingness to learn
Teamwork and collaboration
Customer service
Problem-solving
Relationship building
Meeting sales goals
Critical thinking
Strong work ethic
Effective multitasking
Workflow optimization
Accomplishments
Increased sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Appointment Setter
LIFETIME SOLUTIONS INC
02.2025 - 09.2025
Server
Mariscos El Chaka
03.2024 - 12.2024
Sales Associate
E&A
07.2019 - 02.2024
Sales Agent
Allstate Insurance Co
03.2017 - 06.2018
Manager
Pizza Hut
03.2014 - 07.2015
-2 - Sales
MGT Insurance Group
High School Diploma - High School Certificate
John C Fremont