Tahajah Lewinson Reid
Covington,GA
Summary
Results-driven client management specialist with expertise in appointment scheduling and enhancing customer satisfaction through effective communication and problem-solving. Demonstrates strong negotiation skills and team collaboration, consistently achieving sales objectives while nurturing client relationships. Focused on delivering exceptional service and optimizing operational efficiency.
Overview
7
7
years of professional experience
Work History
Appointment Setter
FEWA
06.2025 - Current
- Scheduled client appointments using CRM software to streamline booking process.
- Communicated with potential customers via phone and email.
- Resolved scheduling conflicts and addressed customer inquiries to ensure seamless appointment flow.
- Maintained detailed records of appointment details and customer interactions to support follow-up actions.
- Collaborated with team members to achieve sales goals.
- Greeted customers and provided exceptional customer service.
Advisor
Conduent
02.2023 - 05.2024
- Analyzed client needs to recommend tailored strategies and improve satisfaction.
- Advised clients on service options and solutions, enhancing decision-making and satisfaction.
- Managed client inquiries, delivering timely and accurate responses to improve client experience.
- Resolved complex client issues through effective problem-solving, fostering stronger client relationships.
- Collaborated with teams to implement technology solutions for operational efficiency.
Advisor
Concentrix
04.2023 - 09.2023
- Cultivated client relationships to enhance support and satisfaction.
- Monitored customer interactions, delivering timely and informed assistance.
- Handled frequent calls from customers to address their needs.
- Managed inbound customer chat inquiries from various websites.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Facilitated communication and collaboration between departments to help business function smoothly.
- After the day we are able to check how we did and understand where we went wrong with KPIs/Metrics.
Customer Service Associate
Wawa
06.2019 - 06.2020
- Collected customer feedback through surveys, identifying areas for service quality improvement.
- Guided team in daily operations, ensuring efficient workflow and team support.
- Prepared meals for customers, maintaining high standards of quality and presentation.
Call Center Representative
Real Time Physicians
01.2019 - 01.2020
- Addressed customer inquiries via calls and emails, providing accurate information about products and services to enhance customer satisfaction.
- Conducted outbound customer service calls to follow up on issues, strengthening customer relationships and resolving concerns.
- Overcame objections and negotiated payments and helped customers regain or retain current account status.
- Managed sensitive medicare information over the phone, ensuring confidentiality and compliance.
- Employed effective communication strategies to enhance team collaboration.
- Provided support and assistance to elderly clients, enhancing patience.
- Faced challenges that improved my problem-solving abilities.
- Built trusting relationships with clients through open and honest communication.
Education
High School Diploma -
J.P Tarvella High School
Coral Springs, FL06.2018
Skills
- Appointment scheduling
- Client management
- Sales techniques
- Customer support
- Appointment confirmation
- Communication skills
- Active listening
- Negotiation
- Conflict resolution
- Team collaboration
- Problem solving
- Research and analysis
- Writing proficiency
- Leadership
- Client management
Timeline
Appointment Setter
FEWA
06.2025 - Current
Advisor
Concentrix
04.2023 - 09.2023
Advisor
Conduent
02.2023 - 05.2024
Customer Service Associate
Wawa
06.2019 - 06.2020
Call Center Representative
Real Time Physicians
01.2019 - 01.2020
High School Diploma -
J.P Tarvella High School