Destiny Hallums
Warren,Mi
Summary
Outgoing and hard-working team member bringing valuable contributions to any team through active sharing of ideas and thoughts to promote teamwork and collaboration. Exceptional communication skills applied to develop and maintain lasting customer relationships. Operates with an organized and self-starting approach, consistently striving for results and surpassing professional goals with a result-oriented mentality.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Sweet Dreams Bakery
2018.03 - 2019.09
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Cooperation alliances with local vendors to fulfill customers special requirements (flowers, cake topper, ribbons, etc.)
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Waitress
Darden Restaurants (Olive Garden)
2019.10 - 2023.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Waitress
423 Main Bar and Grill
2024.05 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Used cash registers and credit card machines to cash out customers.
Education
Bachelor of Arts - Event Recreation And Management
Central Michigan University
Mount Pleasant, MI12.2025
Associate of Arts - General Studies
Macomb Community College
Macomb, MI01.2023
High School Diploma -
Warren Mott High School
Warren, MI05.2020
Skills
- Microsoft Office
- Customer Invoicing
- Price Negotiations
- Inventory Management
- Resolve Customer Complaints
- Customer Needs Assessment
- Order Processing
- Group Collaborations
- Customer Service
- Strong multitasking
- Team Collaboration
Awards
President's List (4.0 GPA), Central Michigan University, Fall 2023
Dean's List (3.76 GPA), Central Michigan University, Spring 2024
Volunteer Experience
- Parade Company, Thanksgiving Day Parade, Detroit, Michigan
-Performer (2014-2019)
- Hob Nobble Gobble, Ford Field, Detroit, Michigan, 2023
- Community Church, Mount Pleasant, Michigan, 2023
- Comedy Go!, Ferndale, Michigan, 2024
Timeline
Waitress
423 Main Bar and Grill
2024.05 - Current
Waitress
Darden Restaurants (Olive Garden)
2019.10 - 2023.08
Customer Service Associate
Sweet Dreams Bakery
2018.03 - 2019.09
Bachelor of Arts - Event Recreation And Management
Central Michigan University
Associate of Arts - General Studies
Macomb Community College
High School Diploma -
Warren Mott High School
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