Destiny Harmon
Sacramento,CA
Summary
Dynamic and dedicated professional with a strong work ethic, honed at La Rosa Sports, where I enhanced customer satisfaction through exceptional service and effective multitasking. Proficient in food safety, I consistently maintained cleanliness and hygiene while fostering teamwork and collaboration to achieve high standards in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Service Crew Member
La Rosa Sports
05.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Cashier Assistant
Hobby Lobby
10.2022 - 04.2023
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
- Bagged items securely to minimize breakages and reduce losses.
- Removed trash, swept, and mopped floors for professional appearance.
- Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
- Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
- Answered questions about store policies and addressed customer concerns.
- Retrieved items for customers and verified prices.
- Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
- Replenished shelves regularly to meet customer demand and maximise sales.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
- Trained new cashier team members in customer service and money handling processes.
- Managed lines effectively by directing customers to open registers or assisting them with self-checkout machines as needed.
- Resolved customer complaints with patience and professionalism, maintaining store reputation.
- Assisted in inventory management, ensuring product availability and store neatness.
- Managed returns and exchanges with focus on customer satisfaction and store policy adherence.
Education
Associates Degree For Transfer - Business Administration
Sacramento City College
Sacramento, CA06-2027
Skills
- Customer service
- Cleaning and sanitizing
- Verbal and written communication
- Strong work ethic
- Food safety knowledge
- Efficient task completion
- Cleanliness and hygiene
- Food preparation procedures
- Cash handling proficiency
- Cash handling
- Reliability and punctuality
- Multitasking and organization
- Teamwork and collaboration
- Problem-solving
Timeline
Service Crew Member
La Rosa Sports
05.2023 - Current
Cashier Assistant
Hobby Lobby
10.2022 - 04.2023
Associates Degree For Transfer - Business Administration
Sacramento City College
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