Destiny Hazel
Conyers,GA
Summary
Accomplished Collections Supervisor with a proven track record at Debt Relief, enhancing collections efficiency and team performance through strategic planning and staff training. Expert in debt recovery and adept at maintaining high customer satisfaction. Skilled in credit reporting and resolving disputes with professionalism, significantly improving operational workflows.
Outgoing [Job Title] with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Recent graduate with foundational knowledge in [Area of study] and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
13
13
years of professional experience
Work History
Collections Supervisor
Debt Relief
03.2021 - 08.2024
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
- Streamlined department operations by optimizing workflows, policies, and procedures.
- Maintained a high level of customer satisfaction through professional communication and dispute resolution tactics.
- Established performance metrics to evaluate team success and identify areas for improvement.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Researched accounts and completed due diligence to resolve collection problems.
- Interviewed and assisted in selection of candidates for collections positions on team of [Number].
Collection Customer Service Representative
Consumer Solutions Group
04.2015 - 01.2023
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
- Maintained strict confidentiality of sensitive customer information, adhering to company policies and industry regulations regarding data privacy.
Customer Service Representative
National Check Resolution
01.2012 - 03.2017
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Harry S Truman
The Bronx, NY06-2006
Skills
- Repairs and maintenance
- Credit reporting
- Team supervision
- Staff training
- Debt recovery expertise
Languages
Spanish
Native or Bilingual
Timeline
Collections Supervisor
Debt Relief
03.2021 - 08.2024
Collection Customer Service Representative
Consumer Solutions Group
04.2015 - 01.2023
Customer Service Representative
National Check Resolution
01.2012 - 03.2017
High School Diploma -
Harry S Truman
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