Destiny Hodge
Denver,CO
Overview
7
7
years of professional experience
Work History
Emergency Dispatch Specialist
Aquila Protective Services
Denver, CO
01.2026 - Current
- Managed and prioritized incoming calls for medical transport from public and agency sources.
- Compiled relevant information and entered data into the computer-aided dispatch (CAD) system with precision.
- Coordinated dispatch of appropriate personnel and resources to ensure effective incident response.
- Tracked field unit performance to ensure accurate and up-to-date information dissemination.
- Coordinated resources and provided necessary support to field units in response to operational needs.
Dispatch Specialist
Mountain Sates EMS
Aurora, CO
03.2025 - 01.2026
- Oversaw daily scheduling, assigning drivers to routes based on customer demands and driver availability.
- Managed real-time tracking of vehicle locations through GPS systems to enhance operational efficiency.
- Facilitated ongoing communication with drivers through radio and phone to relay updates on traffic conditions and route modifications.
- Facilitated timely resolution of customer concerns regarding pick-up and drop-off processes to enhance service satisfaction.
EMS Dispatcher
Ambulnz
02.2023 - 10.2024
- Managed call reception, prioritization, and dispatch within CAD system.
- Collected and validated billing information, ensuring accuracy of patient demographics and insurance details.
- Managed ambulance scheduling and dispatch to ensure timely and appropriate medical transport services to local healthcare facilities.
- Facilitated call intake and coordinated transport by determining necessary levels of care for each case.
2-1-1 Resource Navigator
Mile High United Way
Denver, CO
05.2020 - 11.2022
- Delivered customized resource information to clients through phone text, and email communication.
- Managed an average of 40 customer calls daily, ensuring effective communication and resolution.
- Facilitated outstanding client interactions and proposed improvements to optimize efficiency in customer service processes.
- Conducted weekly follow-ups with select clients to gather insights on outcomes and present alternative solutions.
Dispatch
Falck Rocky Mountain
Aurora, CO
09.2019 - 04.2020
- Managed prioritization and triage of all incoming telephone calls.
- Streamlined vehicle posting and dispatching for emergency and non-emergency calls to enhance response efficiency.
- Facilitated acquisition of necessary information from parties requesting medical transport.
- Facilitated professional telecommunication with field units and emergency service agencies to relay personnel activities and coordinate protective services.
Education
High School Diploma -
Manual High School
Denver, CO06-2011
Skills
- Dispatch software
- Route planning
- Incident reporting
- Geographical expertise
- Problem-solving
- Time management
- Critical thinking
Timeline
Emergency Dispatch Specialist
Aquila Protective Services
01.2026 - Current
Dispatch Specialist
Mountain Sates EMS
03.2025 - 01.2026
EMS Dispatcher
Ambulnz
02.2023 - 10.2024
2-1-1 Resource Navigator
Mile High United Way
05.2020 - 11.2022
Dispatch
Falck Rocky Mountain
09.2019 - 04.2020
High School Diploma -
Manual High School