Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Destiny Holder

Cleveland,Ohio

Summary

Observant individual with excellent interpersonal and communication skills. Adept at building meaningful relationships with clients and families. Experienced in working with individuals from diverse cultural and religious backgrounds, providing valuable insights and understanding. Offers expert crisis intervention to help individuals navigate through traumatic experiences, ensuring their emotional well-being and fostering resilience.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Autism and Mental Health Therapist

Likeworks Autism Services
05.2024 - Current
  • Provided clients with recommendations to community resources.
  • Utilized meditation and visualization to support clients in meeting therapeutic goals.
  • Collaborated with treatment team and stakeholders to optimize client care by gathering information, tools and resources.
  • Observed client behavior and collected, documented and summarized data to formulate treatment plans.
  • Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
  • Supported clients by representing needs and advocating for patient rights in healthcare, legal and community-based settings.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.

Behavioral Therapist

Epicenter Aba
11.2023 - Current
  • Documented patient information through analyzing data, interview notes, and test results and identified and diagnosed nature of clients' problems.
  • Encouraged clients and family members to practice and use skills and strategies for confronting problems constructively.
  • Collected session data to aid in treatment planning and assessment.
  • Referred clients to specialists, educational outreach programs, or social service agencies for additional interventional needs.
  • Contributed to treatment success by offering feedback and guiding patients through exercises.
  • Responded effectively to crisis situations and aggressive behaviors, skillfully mitigating conflicts with proven strategies.
  • Modified behavioral disorders caused by delayed or hindered development to help patients better integrate with peer groups and succeed in social and educational environments.

Care Associate

The Enclave of Newell Creek
05.2023 - 12.2023
  • Supported bathing, dressing and personal care needs
  • Maintained clean and well-organized environment for client happiness and safety
  • Improved patient outlook and daily living through compassionate care
  • Laundered clothing and bedding to prevent infection
  • Aided with mobility and independence for disabled individuals and continually monitored safety
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges
  • Followed safe lifting and transferring techniques to transport residents.

Direct Support Professional

Connections In Ohio
12.2022 - 05.2023
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living
  • Maintained clean and well-organized environment for client happiness and safety
  • Supervised medication administration, personal hygiene and other activities of daily living
  • Followed care plan and directions to administer medications
  • Assisted individuals in development of social skills to become integrated in community
  • Tracked and reported clients' progress based on observations and conversations
  • Assisted individuals in learning and developing new skills.

Retail Sales Associate

Pandora
09.2022 - 12.2022
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable
  • Maintained knowledge of sales and promotions, return policies and security practices
  • Watched for and recognized security risks and thefts to prevent or handle situations
  • Bagged or packaged purchases and wrapped gifts
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Shopper

Instacart
03.2021 - 03.2022
  • Maximized customer satisfaction with fast, accurate shopping
  • Corresponded with personal clients via phone calls and emails, scheduling fitting appointments and introducing new products for presale
  • Developed positive relationships with store personal as consistently friendly and respectful shopper
  • Delivered superior customer service, answered questions, and resolved customer complaints
  • Handled order challenges by locating alternative products and communicating with customers.

Shopper

Dick's Sporting Goods, Instacart
03.2021 - 09.2021
  • Helped customers find specific products, answered questions and offered product advice
  • Worked closely with front-end staff to assist customers
  • Accepted cash and credit card payments, issued receipts and provided change
  • Trained new team members in cash register operation, stock procedures and customer services
  • Directed trash removal and sanitation procedures to keep aisles and register area organized
  • Tracked company inventories, moved excess stock and arranged products to improve sales
  • Recovered and organized stock throughout each shift to keep racks customer-ready
  • Updated pricing to reflect permanent changes and temporary sales drops
  • Recovered clothing items from fitting rooms and returned to specified department areas
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
  • Maintained work area and kept cash drawer organized.

Engagement Ambassador

Ruffalo Noel Levitz
01.2020 - 05.2020
  • Engage and call alumni via computer to update contact information
  • Discuss donations to CSU
  • Learn about the experiences that each alumni had while attending CSU
  • Offer donation information and process gifts through RNL Engage software.

Day Camp Counselor

Arrupe
06.2017 - 07.2018
  • Modeled strategies for handling peer conflicts to demonstrate positive behavior to children
  • Oversaw sports activities to enforce rules and foster fairness
  • Resolved participant complaints by working closely with managers and staff
  • Kept participants safe with thorough instruction and ongoing monitoring of activities
  • Promoted physical skill, strength, and stamina with exercise programs.

Education

Bachelor of Science - Psychology

Southern New Hampshire University
Hooksett, NH
10.2025

Skills

  • Product knowledge
  • Merchandising
  • Customer engagement
  • Event coordination
  • Task prioritization
  • Critical thinking
  • Communication management
  • Strategy development
  • Cash Handling
  • Store Opening and Closing
  • Customer Service
  • Flexible Schedule
  • Time Management

Certification

  • First Hands Health Careers- Nurses Aide Training and Competency
  • Currently only a CNA
  • Became a freelance Technician i

Affiliations

  • Black Studies Sankofa Society
  • Program Evaluation Program

Timeline

Autism and Mental Health Therapist

Likeworks Autism Services
05.2024 - Current

Behavioral Therapist

Epicenter Aba
11.2023 - Current

Care Associate

The Enclave of Newell Creek
05.2023 - 12.2023

Direct Support Professional

Connections In Ohio
12.2022 - 05.2023

Retail Sales Associate

Pandora
09.2022 - 12.2022

Shopper

Instacart
03.2021 - 03.2022

Shopper

Dick's Sporting Goods, Instacart
03.2021 - 09.2021

Engagement Ambassador

Ruffalo Noel Levitz
01.2020 - 05.2020

Day Camp Counselor

Arrupe
06.2017 - 07.2018

Bachelor of Science - Psychology

Southern New Hampshire University

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Destiny Holder