Destiny House
Murfreesboro,TN
Summary
Versatile professional with a track record of enhancing customer satisfaction and team productivity. Demonstrated creative vision and effective communication, excelling in customer service-oriented roles. Skilled in time management and known for dependability. Achieved significant improvements in order fulfillment processes, showcasing a blend of hard and soft skills. Diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
12
12
years of professional experience
Work History
Floral Clerk
Kroger
11.2023 - Current
- Increased sales through effective upselling of additional products and services, such as vases and gift wrapping.
- Provided customers with care directions for flower arrangements.
- Processed transactions efficiently while maintaining a friendly demeanor during peak business hours.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Exceeded customer expectations through prompt resolution of inquiries or concerns related to product quality or service issues.
- Supported team members in learning new skills and techniques for floral design, contributing to a positive workplace culture.
Special Education Paraprofessional
Rutherford County Board of Education
08.2023 - 12.2023
- Oversaw class of students in absence of instructor.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
- Provided individualized reading, writing and math instruction to support student development.
- Offered student support through special accommodations, extra assistance, and assessments.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
Order Fulfillment Associate
Amazon
09.2012 - 08.2023
- Followed procedures at all times for personal and team safety.
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Trained new associates on basic and advanced shipment procedures.
- Picked and packed order items.
Education
Bachelor of Science - Psychology
Middle Tennessee State University
Murfreesboro, TN12-2026
Associate of Science - Psychology
Motlow State Community College
Tullahoma, TN05-2024
Skills
- Customer Service-Oriented
- Creative vision
- Client engagement and assistance
- Friendly and Helpful
- Customer Service
- Time Management
- Honest and Dependable
- Team Collaboration
- Creative Thinking
- Active Listening
- Effective Communication
Timeline
Floral Clerk
Kroger
11.2023 - Current
Special Education Paraprofessional
Rutherford County Board of Education
08.2023 - 12.2023
Order Fulfillment Associate
Amazon
09.2012 - 08.2023
Bachelor of Science - Psychology
Middle Tennessee State University
Associate of Science - Psychology
Motlow State Community College
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