Destiny Howard
Elizabeth ,NJ
Summary
Resourceful and personable Dedicated Service Coordinator, with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
5
5
years of professional experience
Work History
Dedicated Service Coordinator
Sentry Management
Longwood, FL
06.2023 - Current
- Achieved high customer satisfaction by promptly addressing client concerns and providing effective solutions.
- Coordinated service delivery for improved efficiency, streamlining processes and reducing wait times for clients.
- Managed daily operations to ensure timely completion of tasks, maintaining a well-organized workflow for the team.
- Developed strong relationships with clients, fostering trust and loyalty through personalized support and communication.
- Collaborated closely with management to assess team performance, identify gaps in service provision, and implement necessary changes.
- Served as the primary point of contact for all client inquiries, ensuring prompt response times and accurate information dissemination.
- Maintained detailed and organized records of reach client
Warehouse Worker
Amazon
Deltona, FL
08.2022 - 06.2023
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
- Increased accuracy of inventory records through meticulous documentation and regular audits.
Office Coordinator
InSPAration Managment
Daytona Beach, FL
11.2021 - 08.2022
- Streamlined office operations by implementing efficient filing systems and organizational tools.
- Enhanced communication within the team through regular meetings and detailed reporting.
- Managed scheduling for multiple employees, ensuring optimal coverage during peak business hours.
- Facilitated a positive work environment by addressing employee concerns and providing support when needed.
- Supported executive staff members with calendar management, travel arrangements, and meeting coordination.
- Interacted with customers by phone, email, or in-person to provide information.
Loss Draft Specialist
Proctor Financial Inc
Daytona Beach, FL
06.2021 - 11.2021
- Improved claim processing times by efficiently reviewing and analyzing loss draft documents.
- Enhanced customer satisfaction through timely communication and resolution of loss draft-related inquiries.
- Streamlined workflow processes for better task prioritization and faster document handling.
- Collaborated with insurance adjusters, mortgage companies, and homeowners to facilitate the release of insurance funds.
- Ensured timely disbursement of funds by accurately calculating available proceeds based on current loan status and repair estimates.
- Answered high volume calls
Loss Draft Specialist
Mphasis
Lake Mary, FL
01.2021 - 06.2021
- Collaborated with insurance adjusters, mortgage companies, and homeowners to facilitate the release of insurance funds.
- Reduced processing errors by diligently verifying accuracy of homeowner information and loan data in the system.
- Delivered high-quality customer service by effectively addressing concerns and providing clear explanations regarding loss draft procedures.
- Managed a high volume of inbound calls from customers seeking updates or clarification on their loss draft claims, ensuring prompt responses while maintaining professionalism at all times.
- Prevented potential delays in claim resolution by proactively identifying missing documentation or information required from borrowers or insurance providers.
Education
Associate of Arts - Accounting
Keiser University
Fort Lauderdale, FLHigh School Diploma -
University High School
Orange City, FL05.2017
Skills
- Time Management
- Team Leadership
- Resource Allocation
- Customer Service
- Adaptability
- Attention to Detail
- Problem Solving
- Client Relationship Management
- Conflict Resolution
- Customer Expectations Management
- MS Office Expertise
Languages
Spanish
Native or Bilingual
Software
Microsoft Word
Powerpoint
Excel
Sharepoint
Windows
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Timeline
Dedicated Service Coordinator
Sentry Management
06.2023 - Current
Warehouse Worker
Amazon
08.2022 - 06.2023
Office Coordinator
InSPAration Managment
11.2021 - 08.2022
Loss Draft Specialist
Proctor Financial Inc
06.2021 - 11.2021
Loss Draft Specialist
Mphasis
01.2021 - 06.2021
Associate of Arts - Accounting
Keiser University
High School Diploma -
University High School