Destiny Jackson
Las Vegas
Summary
Customer Service Professional experienced in resolving account and service issues through inbound and outbound calls, email, and chat. Achieved operational efficiency improvements by enhancing data management processes and ensuring data accuracy while compiling comprehensive reports. Focused on delivering customer satisfaction and contributing to business goals through strong analytical skills and attention to detail.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Remote Data Entry Representative
Walmart
Las Vegas
02.2024 - 10.2024
- Updated and verified existing databases with accurate new information to enhance data reliability.
- Identified, corrected, and reported data entry errors.
- Resolved discrepancies in information by obtaining necessary details for incomplete documents, ensuring data integrity.
- Maintained detailed logs of activities to track progress and ensure accountability.
- Provided excellent customer service when responding to inquiries about entered data or processes used in entering data.
- Worked with the support team to help clients with urgent technical issues and come up with effective solutions.
- Analyzed statistical trends in order to identify areas needing attention.
- Kept detailed notes during meetings and relayed information to co-workers through email.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
Remote Live Agent
Liveops
04.2022 - 01.2024
- Answered customer inquiries via live chat in a timely and professional manner.
- Cultivated strong customer relationships, enhancing satisfaction with services.
- Responded promptly to customer inquiries and complaints in a professional manner.
- Developed customer relationships and ensured satisfaction with services.
- Provided helpful information to customers about products or services.
- Identified customer needs and recommended appropriate solutions.
- Maintained detailed records of all conversations with customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Collected customer feedback through surveys, leveraging insights to enhance service quality.
- Resolved customer issues with knowledgeable, friendly service, fostering high customer satisfaction.
- Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
Front Desk Receptionist
Superstar beauty Salon
Los Angeles
03.2020 - 02.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Organized reception area and attended to guests promptly to create a welcoming environment.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Processed cash transactions accurately at the register accurately, balancing the register at the end of each shift.
- Resolved customer complaints and issues promptly, adhering to established protocols to enhance customer satisfaction.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
Education
Associate of Science - Insurance Billing And Coding Specialist
Herzing University
Dearborn, MI 05.2026 - 07.2026
Diploma - Sterile Processing Technician
Herzing University
Dearborn, MI 01.2025 - 12.2025
High School Diploma -
Antelope Valley High School
Lancaster, CASkills
- Data entry
- Spreadsheet management
- Database management
- Financial processing
- Data analysis
- MS Office
- Adobe software
- Application assistance
- Issue resolution
- Time management
- Skilled multitasker
- Customer service
- Communication
- Records management
- Expert
Timeline
Associate of Science - Insurance Billing And Coding Specialist
Herzing University
05.2026 - 07.2026
Diploma - Sterile Processing Technician
Herzing University
01.2025 - 12.2025
Remote Data Entry Representative
Walmart
02.2024 - 10.2024
Remote Live Agent
Liveops
04.2022 - 01.2024
Front Desk Receptionist
Superstar beauty Salon
03.2020 - 02.2022
High School Diploma -
Antelope Valley High School