Destiny Jackson
Quality Inn-Summerfield Hotels
West Des Moines,IA
8
years of professional experience
Work History
Overnight Front Desk Receptionist
5 Months- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Coordinated room reservations, optimizing occupancy rates and enhancing guest experiences.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
- Monitored inventory of supplies, ensuring adequate stock for daily operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Provided basic technical support for front office equipment, minimizing downtime.
- Liaise with housekeeping staff o ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs.
- Collaborate with other hotel departments to ensure guest satisfaction.
Software Support Representative
1 Month- Provided technical support to clients, resolving software issues efficiently.
- Conducted training sessions for new team members on support protocols and systems.
- Collaborated with cross-functional teams to enhance product features based on client feedback.
- Developed and maintained comprehensive documentation of troubleshooting procedures and FAQs.
- Enhanced customer satisfaction by providing timely and accurate software support services.
- Managed escalated client issues effectively, collaborating with relevant departments to reach satisfactory resolutions quickly.
- Developed comprehensive knowledge of company''s software products to facilitate better issue resolution for clients.
- Guided clients through step-by-step procedures for common troubleshooting tasks, fostering self-reliance in addressing minor issues independently.
- Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
Nanny
3 Years 10 Months- Communicated daily activities and child progress to parents, fostering transparency and trust.
- Prepared nutritious meals according to dietary guidelines and preferences.
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Administered medication to children following specific instructions from parents or guardians.
- Participated in hands-on learning activities with children incorporating art, music, movement and reading.
- Planned and coordinated outings and activities according to children's interests, enriching experiences during school breaks.
- Provided overnight care, ensuring a safe and secure environment.
- Transported children to school, extracurricular activities, and appointments when needed.
- Monitored children's behavior, addressing conflicts with patience and understanding.
Member/Provider Service Representative
2 Years 10 Months- Answer incoming calls from Medicaid members and providers. Manage calls & chats throughout to ensure all callers are receiving effective, efficient, accurate and appropriate assistance.
- Provided resources & clarification for questions, comments & concerns to enhance customer understanding.
- Ensure policies & procedures are being followed through company regulations throughout all calls.
- Adhere & maintain all HIPAA protocols to ensure no violations.
- Handle time sensitive & medical information professionally.
- Maintain critical skills & resources to have the ability to de-escalate calls.
- Analyzed avenues for first call resolutions regarding medical billing, authorizations, appointment coordination, coverage, and policies.
- Collaborated with team members to resolve complex customer issues.
- Documented customer interactions in CRM system to facilitate tracking and follow-up.
- Ensured comprehensive documentation of each call to maintain accurate records.
Skills
Customer service
Attention to detail
Listening skills
Cash handling
Telephone etiquette
Problem-solving skills
Scheduling appointments
Office organization
Hospitality services
Front office management
Sensitive information handling
Multi-line telephone systems
Technical support
Call routing
Mail handling
Inventory control
Timeline
Overnight Front Desk Receptionist
Quality Inn-Summerfield Hotels
05.2026 - CurrentRead More
Software Support Representative
Robert Half
03.2026 - 04.2026Read More
Nanny
12.2021 - 10.2025Read More
Member/Provider Service Representative
Centene - Iowa Total Care
01.2019 - 11.2021Read More