Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Johnson

Fort Worth

Summary

To obtain full/part time employment where my great overall customer service skills can be an added benefit to a company.

Overview

6
6
years of professional experience

Work History

Call Center Representative

Vital Heart and Vein
01.2024 - Current
  • Answering phones to respond to all inquiries made by patients, insurance companies and other medical facilities.
  • Handle a large volume of inbound and outbound calls in a timely manner.
  • Re-scheduling patient appointments as required via telephone calls and written notification to patients.
  • Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling
  • Taking clear and accurate messages on behalf of other departments.
  • Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.

Customer Service Associate

CVS
01.2023 - 01.2024
  • Assisting customers with pharmacy benefits plan
  • Take inbound calls
  • Assisting customers with questions about mail order prescriptions, medication coverage, and prescription insurance.

Front Desk Agent

Comfort Suite Hotel
01.2023 - 01.2024
  • Registering guest, managing reservations, and providing information about rooms, rates, and amenities.
  • Answer and direct calls.
  • Maintain the record of guest that have checked in and out.

Customer service Associate

Walmart
01.2020 - 01.2023
  • Handling incoming and outgoing phone calls to customer
  • Monitor building security and safety (locked doors, removing hazardous products)
  • Balancing the register at the end of the shift using a computerized register
  • Accept payments using cash, checks and cards
  • Make acceptable returns and exchanges on all items.

Education

High School Diploma - General Studies

Riverside University
Milwaukee, WI
01.2012

Skills

  • Strong problem solving capabilities with great time management abilities
  • Dynamic individual with years of customer service experience
  • Advanced in Microsoft Offices, Typing speed of 35 WPM
  • Excellent organizational and communication skills
  • Ability to work independently, maintain respect for confidential information
  • Ability to handle multiple task while maintaining a focused attention to detail

Timeline

Call Center Representative

Vital Heart and Vein
01.2024 - Current

Customer Service Associate

CVS
01.2023 - 01.2024

Front Desk Agent

Comfort Suite Hotel
01.2023 - 01.2024

Customer service Associate

Walmart
01.2020 - 01.2023

High School Diploma - General Studies

Riverside University

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