Destiny Johnson
Fort Worth
Summary
To obtain full/part time employment where my great overall customer service skills can be an added benefit to a company.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Vital Heart and Vein
01.2024 - Current
- Answering phones to respond to all inquiries made by patients, insurance companies and other medical facilities.
- Handle a large volume of inbound and outbound calls in a timely manner.
- Re-scheduling patient appointments as required via telephone calls and written notification to patients.
- Screening and routing patient calls to other departments efficiently, insuring accurate registration, appointment scheduling
- Taking clear and accurate messages on behalf of other departments.
- Responding to patient’s questions and needs by editing, canceling and re-scheduling appointment as necessary according to clinic protocols.
Customer Service Associate
CVS
01.2023 - 01.2024
- Assisting customers with pharmacy benefits plan
- Take inbound calls
- Assisting customers with questions about mail order prescriptions, medication coverage, and prescription insurance.
Front Desk Agent
Comfort Suite Hotel
01.2023 - 01.2024
- Registering guest, managing reservations, and providing information about rooms, rates, and amenities.
- Answer and direct calls.
- Maintain the record of guest that have checked in and out.
Customer service Associate
Walmart
01.2020 - 01.2023
- Handling incoming and outgoing phone calls to customer
- Monitor building security and safety (locked doors, removing hazardous products)
- Balancing the register at the end of the shift using a computerized register
- Accept payments using cash, checks and cards
- Make acceptable returns and exchanges on all items.
Education
High School Diploma - General Studies
Riverside University
Milwaukee, WI01.2012
Skills
- Strong problem solving capabilities with great time management abilities
- Dynamic individual with years of customer service experience
- Advanced in Microsoft Offices, Typing speed of 35 WPM
- Excellent organizational and communication skills
- Ability to work independently, maintain respect for confidential information
- Ability to handle multiple task while maintaining a focused attention to detail
Timeline
Call Center Representative
Vital Heart and Vein
01.2024 - Current
Customer Service Associate
CVS
01.2023 - 01.2024
Front Desk Agent
Comfort Suite Hotel
01.2023 - 01.2024
Customer service Associate
Walmart
01.2020 - 01.2023
High School Diploma - General Studies
Riverside University