Destiny Joy Kornegay
Hercules,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Public Safety Communications Dispatcher
City and County of San Francisco
2023.08 - 2024.06
- Company Overview: Department of Emergency Management manages San Francisco's every day and not-so-everyday emergencies
- Receives emergency calls and obtains information to determine facts; evaluates such information to determine what type of response is necessary and dispatches the required police, fire or medical service
- Dispatches police, fire and emergency medical personnel and equipment on both routine and emergency calls to specific locations utilizing a Computer Aided Dispatch system, multiple video display terminal, radio console and related equipment
- Operates a two-way radio system in communicating with a number of mobile units in the field to receive and transmit emergency service messages and information
- Evaluates incoming reports of police, fire and medical emergencies; immediately transmits complete and accurate information to appropriate field personnel
- Monitors, coordinates, and accurately maintains the status of incidents and records of dispatched emergency service personnel and apparatus
- Responds to public inquiries regarding emergency medical service, fire rescue, police assistance, crimes, violations, and other offenses; properly classifies and prioritizes any report or complaint information and determines appropriate course of action
- Receives and disseminates information from other law enforcement and emergency service computer networks related to jurisdictional requests for fire or medical service assistance, or to notices of wanted persons, stolen property, warrants and all-points bulletins
- Maintains record of all calls received and prepares reports of critical incidents
- Department of Emergency Management manages San Francisco's every day and not-so-everyday emergencies
Customer Resource Consultant Specialist Franchise Market
Republic Services
2022.09 - 2022.12
- Company Overview: Republic Services delivers comprehensive environmental services to support businesses, home, and community
- Exemplifies high levels of quality, productivity and efficiency in a manner consistent with continuous quality improvement
- Logs and records information about customer support interactions by inputting information into Company systems and updating information in a timely and accurate manner
- Enters service and route data into Company system for billing and route scheduling purposes
- Research and resolve complex customer issues
- Deliver superior customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved
- Republic Services delivers comprehensive environmental services to support businesses, home, and community
Eligibility Services Technician III (now called Service Support Specialist)
Alameda County Social Services
2017.01 - 2020.10
- Company Overview: Social services of the County of Alameda to promotes the economic and social well-being of individuals, families, neighborhoods, and communities in the area of CalWorks, CalFresh, and Medical
- Complete case dictation and document in-person or telephone client/provider contacts; confer with supervisor or Social Worker regarding caseload problems
- Provide information to clients on available services, as needed
- Explain to clients/providers program objectives and limitations as outlined by state policies and procedures, as well as their rights and responsibilities in the program
- Receive from and make phone calls to clients/providers to verify/provide information, answer questions, and explain rules and regulations; assist walk-in clients/providers
- Research discrepancy of benefit notices or reports; if appropriate, forward documents to the Special Investigations Unit and/or other agencies as applicable for further action
- Complete correspondence to providers and clients, i.e., tracers, stop payments, warning letters, notices of action, inquiries and telephone follow-up
- Assist clients and providers with interpretation of allowable services, timesheets, problems, job matching and share of cost; assist providers with completing and submitting forms, including Injury Reports
- Conduct orientations/trainings, recertifications and outreach to the recipients and providers
- Social services of the County of Alameda to promotes the economic and social well-being of individuals, families, neighborhoods, and communities in the area of CalWorks, CalFresh, and Medical
Lender Liaison
Property Sciences Group
2009.04 - 2014.06
- Company Overview: Property Sciences is an appraisal management company that handles both commercial and residential appraisals
- Build and maintain a relationship with the lenders that use our service
- Explain our appraisal process and policies
- Expected to be available to my lenders for questions, concerns, updates, and any issues that may arise, during the appraisal process, in a timely manner, by phone and email throughout the day
- Work with appraisers to build a relationship but also explain our expectations and goals of our company
- Consistently provide updates to brokers and lenders on the status of their appraisal order
- Explain any delays in the process and what steps are being taken to resolve the issue
- Update the order in our internal system by sending communications to both the clients (brokers/lenders) and the appraisers
- Work with management to continually improve our process to better serve our clients
- Process payments to activate orders
- Various administrative duties
- Property Sciences is an appraisal management company that handles both commercial and residential appraisals
Education
No Degree - Business
American River College
Sacramento, CASkills
- Quick Learner
- Customer Assistance
- Call prioritization
- Dispatch software
- Active Learning
- Assertiveness
- Verbal Communication
- Attention to Detail
- Multitasking and Organization
- Problem-Solving
- Teamwork and Collaboration
- Time Management
References
Available upon request.
Certification
- POST Basic Certificate - Department of Emergency Management - 9/2023
- CLETS Clearance - Department of Emergency Management
Timeline
Public Safety Communications Dispatcher
City and County of San Francisco
2023.08 - 2024.06
Customer Resource Consultant Specialist Franchise Market
Republic Services
2022.09 - 2022.12
Eligibility Services Technician III (now called Service Support Specialist)
Alameda County Social Services
2017.01 - 2020.10
Lender Liaison
Property Sciences Group
2009.04 - 2014.06
No Degree - Business
American River College
- POST Basic Certificate - Department of Emergency Management - 9/2023
- CLETS Clearance - Department of Emergency Management
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