Summary
Work History
Education
Skills
Timeline
Hi, I’m

Destiny Keeley

Medinah,IL
Destiny Keeley

Summary

Customer-focused professional with 9 years experience willing to go the extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in communication, documentation and problem-solving.

Work History

Club Pilates Franchise LLC
Bloomingdale, IL

General Manager
04.2022 - Current

Job overview

  • Implement sales process to schedule prospects into Intro class
  • Boost Membership sales and ensure retention
  • Manage staff schedule
  • Directly coordinate with all vendors, ensuring that studio retail/products are stocked with accurate inventory counts
  • Lead, coach and develop Sales Representatives while fostering an environment of accountability and collaboration
  • Collect outstanding dues
  • Maintain cleanliness and organization of the Pilates Studio
  • Enforce Club Pilates policies and procedures
  • Ensure all forms, administrative supplies, and studio literature is stocked and visible
  • Schedule and participate in networking/community events and studio promotions

1126 Entertainment
Downers Grove, IL

Manager
03.2022 - Current

Job overview

  • Managed book of clients with new projects, account records and client details.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Built and maintained productive relationships with employees.
  • Understood and followed oral and written directions.
  • Make sure clients are on time for events and are everywhere they need to be.

Emmetts
Downers Grove, IL

Server/Bartender
09.2022 - 05.2023

Job overview

  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Trained new employees to perform duties.
  • Handled banquets of 40+ guests single handed while maintaining spectacular service

Papa John's Pizza
Wheaton, IL

Manager
01.2022 - 09.2022

Job overview

  • Trained employees on duties and procedures.
  • Supervised employees through planning, assignments and direction.
  • Prepared food in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
  • Ordered food supplies every week to restock inventory, remaining aware of budgets.
  • Helped out in various capacities on line when restaurant was extremely busy or when employees were absent.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Operated cash register or POS system to receive payment by cash, and credit card.

Education

Make-up First
Chicago, IL

Certified Make-up Artist
08.2018

Lake Park High School
Roselle, IL

High School Diploma
05.2017

Club Pilates Teacher Training
Park Ridge, IL

Instructor from Pilates

Skills

  • Networking abilities
  • Data review
  • Client relations
  • Employee development
  • Communication skills
  • Recruiting and hiring
  • Leadership and team building
  • Customer retention

Timeline

Server/Bartender

Emmetts
09.2022 - 05.2023

General Manager

Club Pilates Franchise LLC
04.2022 - Current

Manager

1126 Entertainment
03.2022 - Current

Manager

Papa John's Pizza
01.2022 - 09.2022

Make-up First

Certified Make-up Artist

Lake Park High School

High School Diploma

Club Pilates Teacher Training

Instructor from Pilates

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Destiny Keeley