Natalis Valdes

Summary

Dedicated cabinet and countertop design professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand and increase company sales.

Overview

years of professional experience

Work History

Sarasota Cabinet

General Manager

01.2019 - 02.2022

Job overview

Supervised creation of exciting merchandise displays to catch attention of store customers and customers walking by.
Managed purchasing, sales, marketing and customer account operations efficiently.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Assisted in recruiting, hiring and training of team members.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Trained and guided team members to maintain high productivity and performance metrics.
Reported issues to higher management with great detail.
Mitigated business risks by working closely with staff members and assessing performance.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Implemented operational strategies and effectively built customer and employee loyalty by prioritizing their needs and letting nothing go unnoticed.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Trained new employees on proper protocols and customer service standards.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Developed and maintained relationships with customers and suppliers through account development.
Interacted well with customers to build connections and nurture relationships.

Stone Art Creations.

Outside Sales Representative

08.2017 - 01.2019

Job overview

Maintained current knowledge of evolving changes in marketplace.
Quoted prices, credit terms and other bid specifications.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Met existing customers to review current services and expand sales opportunities by offering upgrades or add ons.
Negotiated prices, terms of sales and service agreements.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Recorded accurate and efficient records in customer database.
Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Informed customers of promotions to increase sales productivity and volume.
Presented professional image consistent with company's brand values.
Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
Stayed current on company offerings and industry trends.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Utilized customer feedback to identify new product opportunities and market trends.
Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
Built strong client rapport to establish diversified network of connections.
Established new accounts through cold calling and personal visits to potential customers.
Monitored service after sale and implemented quick and effective problem resolutions.
Drove store revenue by offering customers accessories and related purchases to complete selections.
Set and achieved company defined sales goals.
Contributed to team objectives in fast-paced environment.
Generated advertising brochure for vendor use.
Negotiated terms and contracts with clients to maintain profitable sales.
Attended trade shows and conferences regularly to increase brand visibility.

Education

Florida Keys Community College
Key West, FL

Associate of Arts from Marine Biology

Skills

Project Management
Labor Cost Controls
Staff Retention Programs
Staff Motivation
PC Competency
Communication Skills
Client Relations

Analytical Skills
Vendor Negotiations
Kitchen Design
Administrative Skills
Networking Abilities
Product Costing

certified Rollologist

ROLLOLOGY is a cutting edge discipline that starts with the core using a medium density Rollology roller, which works together by stretching and strengthening the abdominals to properly align and support the body for optimal posture.

ROLLOLOGY is for all ages, body types and athletic levels. Today’s society is very sedentary with the constant rise of technology. More and more people are developing upper and lower back issues due to the daily use of computers, smart phones, tablets and even driving, causing the body to become hunched over.

some of the many benefits include:

Strengthen core muscles
Improves body alignment
Improves balance
Strengthen arms and legs
Decreases cellulite
Promotes flexibility
Improves posture

Timeline