Microsoft Excel
Hi, I’m
Destiny King
Leesburg,VA
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Summary
Dedicated and results-driven professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
2
years of professional experience
1
Certification
1
Language
Work History
Poets WalkLeesburg, VA
Concierge Representative
03.2024 - Current
Job overview
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Maintained up-to-date knowledge of area attractions and events to provide accurate information to guests.
- Collaborated with team members to ensure consistent delivery of exceptional customer service.
- Monitored lobby appearance, keeping it clean and welcoming at all times.
- Efficiently handled high volumes of phone calls while maintaining a calm demeanor under pressure.
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
Precious Nail SpaLeesburg
Receptionist
08.2023 - 10.2023
Job overview
- Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces
- Verified shift sales with cash count and drawer balancing
- Delivered exceptional customer service by offering requested information and independently resolving issues
- Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional.
Ulta BeautyLeesburg
Tasker
07.2023 - 10.2023
Job overview
- Organized new inventory for easy storage or direct stocking
- Maintained clean and organized stockroom in support of team productivity
- Kept shelves well-stocked with current merchandise for customers' convenience
- Rotated stock, faced products and built attractive displays
- Handled fragile merchandise with extra care to limit damages.
TargetLeesburg
Service Advocate
01.2022 - 01.2023
Job overview
- Organized and faced products on shelves and in displays to comply with merchandising standards
- Answered customer questions about return and exchange policies
- Utilized POS system to process cash, credit card and mobile pay transactions
- Updated pricing and signage to advertise sales or seasonal products
- Located requested items from racks or storage areas.
Education
Northern Virginia Community CollegeLoudoun, Virginia
Associate in Arts (A.A.)
06.2025
Skills
- Scheduling
- Reception Desk Management
- Greeting and Seating Clients
- Schedule Management
- Tech-Savvy
- Customer Service
- Money Handling
- Self-Checkout Assistance
- Receptionist
- Strong multitasking
- Concierge software knowledge
- Accurate record keeping
Certification
- Introduction to Microsoft Excel, Microsoft - May 2024
Accomplishments
- Handled cash and credit cards for payment, resulting in zero errors over the course of eight months.
- Worked closely with management and carpenters to create an office space that was brighter and helped to improve overall productivity for front desk personnel.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of twenty staff members.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Part TimeWork Location
RemoteHybridImportant To Me
Career advancementWork from home option4-day work weekFlexible work hoursPersonal development programsSoftware
Interests
Foreign Langauge
Public Relations
Research
Timeline
Concierge Representative
Poets Walk
03.2024 - Current
Receptionist
Precious Nail Spa
08.2023 - 10.2023
Tasker
Ulta Beauty
07.2023 - 10.2023
Service Advocate
Target
01.2022 - 01.2023
Northern Virginia Community College
Associate in Arts (A.A.)
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