DESTINY KING

Lead year-round merchandise and café operations in a high-volume public attraction, overseeing guest service, staffing, compliance, inventory, and daily execution.

• Schedule and adjust coverage to support 365-day operations, special events, fluctuating guest volume, and staffing changes while maintaining service levels.
• Deliver courteous, front-line guest service; resolve concerns quickly, provide service recovery, and protect organizational standards.
• Coach team members on communication, product knowledge, service standards, safety, compliance, and professionalism to improve the guest experience.
• Maintain a clean, safe, and guest-ready environment by reinforcing health and compliance procedures and responding to operational issues.
• Use customer feedback and operational data to identify service and sales opportunities, contributing to a 27% revenue increase.
• Manage approximately $600K in annual sales and $400K-$700K in annual operating budgets while balancing staffing, inventory, and business needs.
• Received a WCS G.O.A.T. Award for courtesy, reflecting a strong commitment to positive guest interactions.

Supported daily retail and guest-service operations in a high-volume public attraction, with a focus on team coordination, staffing, training, inventory, and guest experience.

• Coached and developed staff through onboarding, feedback, training, and performance conversations to strengthen service and policy adherence.
• Planned staffing based on seasonal demand and customer volume to maintain coverage and reduce labor inefficiencies.
• Resolved team conflicts promptly and professionally to support a positive, productive work environment.
• Tracked inventory and coordinated product ordering and merchandising adjustments to keep items accessible despite limited stock or fixture issues.
• Prepared operational reports and recommendations for leadership to improve scheduling and inventory decisions.
• Partnered with management and cross-functional teams to keep operations running smoothly during changes, special events, and competing priorities.