Sasha Alvarez
Miami
Summary
Results-driven Assistant Director of Operations known for unparalleled productivity and efficient task completion. Specialize in strategic planning, team leadership, and process optimization to drive operational success. Skilled in communication, problem-solving, and adaptability, ensuring seamless operations and effective team collaboration. Excel in fast-paced environments by leveraging organizational and time management skills to meet and exceed objectives.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Assistant Director of Operations
Chick-fil-A
Miami
10.2022 - Current
- Coordinated daily operations to ensure smooth restaurant functionality.
- Implemented training programs for new team members to enhance service quality.
- Managed inventory levels and conducted regular stock assessments for efficiency.
- Monitored daily operations, identifying areas for improvement and implementing solutions accordingly.
- Oversaw hiring process of new employees, including interviewing candidates and onboarding them into the organization.
- Assisted in developing strategic plans that align with organizational objectives.
- Assisted in maintaining high standards of cleanliness and safety protocols.
Fulfillment Expert
Target
Miami
06.2021 - 08.2021
- Managed inventory levels to ensure optimal stock availability and timely replenishment.
- Operated equipment for efficient order fulfillment and accurate product handling.
- Coordinated with team members to maintain a clean and organized workspace.
- Processed customer orders accurately using Target's fulfillment systems.
- Assisted in implementing process improvements for workflow efficiency.
- Ensured that all products were properly labeled prior to being shipped out from the warehouse.
- Resolved complex customer issues related to order status or shipment tracking information.
- Created reports on order fulfillment performance metrics such as accuracy, turnaround time, and cost savings achieved.
- Coordinated product fulfillment activities with other departments such as marketing, accounting, and customer service.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL 01.2023 - 01.2026
Skills
- Customer Service & Guest Experience
- Team Leadership & Staff Training
- Shift & Operations Management
- Conflict Resolution
- Time Management & Multitasking
- Inventory & Fulfillment Operations
- Facility Support & Organization
- Communication & Interpersonal Skills
- Attention to Detail
- Healthcare-Oriented Mindset
- Safety protocols
- Leadership training
- Professionalism
- Performance improvement
- Problem-solving abilities
Languages
Spanish
Professional
English
Professional
Affiliations
- Motivated and reliable individual with a strong interest in health, wellness, and personal growth. I stay active through regular workouts and marathon running, which has taught me discipline, consistency, and how to push through challenges. I also enjoy reading and learning in my free time. I bring a positive attitude, strong work ethic, and a team-first mindset into everything I do
Timeline
Associate of Science - Nursing
Miami Dade College
01.2023 - 01.2026
Assistant Director of Operations
Chick-fil-A
10.2022 - Current
Fulfillment Expert
Target
06.2021 - 08.2021