FAITH MCCOTTRY
PUTTSHACK
Bridgeport,PA
9
years of professional experience
Progressive hospitality and operations leader with deep experience in high-volume full-service restaurant, bar, and tech-enabled social entertainment environments. Advanced through three Puttshack leadership roles in seven months and currently helps lead venue operations and a team of 100+ associates across food and beverage, hospitality, guest experience, and miniature golf. Brings hands-on strength in financial analysis, budgeting and forecasting, labor and inventory control, talent development, operational standards, and service recovery. Known for building accountable teams, adapting quickly to changing business needs, and translating company standards into consistent execution.
Work History
Assistant Director of Operations
2 Years 1 Month- Provide hands-on leadership for a high-volume, tech-enabled social entertainment venue spanning food and beverage, hospitality, guest experience, and miniature golf operations.
- Lead and support 100+ associates, reinforcing performance expectations, accountability, engagement, and consistent execution of company policies and procedures.
- Partner with senior leadership to improve venue efficiency, profitability, guest satisfaction, and overall operating performance.
- Support annual departmental budgets and resource planning; analyze financial reports, operating results, and variances to identify cost-saving opportunities and corrective actions.
- Help drive revenue and spend per visit by identifying opportunities to strengthen service delivery, increase average checks, and encourage repeat visits.
- Mentor junior leaders and associates through coaching, feedback, recognition, and clear performance standards, fostering an inclusive, team-centered culture.
- Guide staffing, purchasing, inventory, and daily operating decisions while maintaining food safety, service, and compliance standards.
- Resolve guest and operational issues promptly and collaborate across departments to sustain a consistent, high-quality venue experience.
Beverage Director
3 Months- Directed beverage operations across service standards, product quality, inventory, purchasing, team performance, and compliance.
- Controlled stock levels and purchasing to support product availability, cost objectives, and efficient service execution.
- Trained, coached, and evaluated beverage team members while ensuring compliance with liquor laws, responsible-service practices, and company standards.
- Analyzed beverage performance and partnered with venue leaders to improve profitability, operating efficiency, and the guest experience.
Hospitality Manager
4 Months- Led daily hospitality operations with responsibility for guest service, associate performance, staffing support, training, and operational execution.
- Coached associates, resolved escalated guest concerns, and partnered across departments to improve communication and venue performance.
- Earned two rapid promotions—from Hospitality Manager to Beverage Director to Assistant Director of Operations—based on leadership, performance, and readiness for broader responsibility.
Senior II Manager
5 Years 6 Months- Directed high-volume, full-service restaurant operations across guest experience, staffing, financial performance, inventory, and day-to-day execution.
- Recruited, interviewed, selected, trained, coached, and developed restaurant associates and leaders to support performance and success needs.
- Managed front-of-house staffing and scheduling to protect service standards while controlling labor expense and minimizing unnecessary overtime.
- Managed budgeting, forecasting, financial reporting, and cost-control initiatives; reviewed sales transactions, invoices, and operating results to identify performance opportunities.
- Oversaw inventory and purchasing to maintain product availability while supporting effective cost control.
- Resolved escalated guest concerns quickly and professionally, protecting satisfaction and long-term loyalty.
- Adapted staffing, service, and operating strategies to changing business demands while maintaining food safety, service, and company standards.
Bar Manager
10 Months- Managed daily bar operations across guest service, beverage quality, staff performance, revenue growth, inventory, and expense control.
- Trained and coached staff, resolved guest and operating issues, and maintained consistent service standards.
- Assessed inventory levels and partnered with management on corrective action plans to minimize unnecessary costs and maintain product availability.
- Developed specialty drinks, promotions, and events designed to increase bar revenue and strengthen the guest experience.
Education
- Restaurant and Culinary Management
Skills
VENUE OPERATIONS
P&L & FINANCIAL ANALYSIS
BUDGETING & FORECASTING
LABOR MANAGEMENT
TEAM DEVELOPMENT
FOOD & BEVERAGE
GUEST EXPERIENCE
INVENTORY & PURCHASING
OPERATIONAL EXCELLENCE
COST CONTROL
CHANGE MANAGEMENT
SAFETY & COMPLIANCE
Timeline
Assistant Director of Operations
PUTTSHACK
09.2024 - CurrentRead More
Beverage Director
PUTTSHACK
06.2024 - 09.2024Read More
Hospitality Manager
PUTTSHACK
02.2024 - 06.2024Read More
Senior II Manager
THE CHEESECAKE FACTORY
08.2018 - 02.2024Read More
Bar Manager
TGI FRIDAYS
09.2017 - 07.2018Read More
Le Cordon Bleu College of Culinary Arts
from Restaurant and Culinary Management
Read More