Destiny Lloyd
Newberry,SC
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Packing and Shipping Associate
MM Technics
Newberry
04.2022 - Current
- Identified and resolved shipping and packaging errors
- Prepared documents such as packing lists, shipping labels and bills of lading
- Inspected merchandise for damages or defects prior to packaging it up for shipping out
- Reviewed existing policies and procedures regarding the handling, storage, labeling, shipping, and disposal of hazardous materials in the facility
- Followed strict guidelines for packaging, labeling, sealing, and shipping products
- Directed warehouse personnel in unloading, storage, retrieval, packaging, shipping, and documentation of products
- Weighed portions accurately according to established standards before packaging them for distribution.
Customer Service Representative
HireRight formerly General Information Services
Newberry
08.2017 - 04.2022
- Provided excellent customer service to resolve customer complaints in a timely manner
- Gathered customer feedback through surveys and used the data to improve customer service
- Maintained detailed records of customer interactions, transactions and comments for future reference
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Developed strong relationships with customers by providing personalized assistance.
Education
High School Diploma -
Newberry High School
05.2017
Skills
- Shipping and Labeling
- Complex Problem-Solving
- Attention to Detail
- Strong Work Ethic
- Critical Thinking
- Grammar
- Escalation management
- De-Escalation Techniques
- Teamwork and Collaboration
- Customer Service
- Data Entry
- Conflict Resolution
- Inbound and Outbound Calling
- Typing proficiency
- Data Collection
- Positive and professional
- Paperwork Processing
- Prioritization
- Documentation
- Problem Resolution
- Professional telephone demeanor
Timeline
Packing and Shipping Associate
MM Technics
04.2022 - Current
Customer Service Representative
HireRight formerly General Information Services
08.2017 - 04.2022
High School Diploma -
Newberry High School