Destiny Maddux
Grandview,MO
Summary
Flexible hard worker ready to learn and contribute to team success. Brings a positive and growth mindset to the team dedicated to helping grow the business. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Personal Banker
Academy Bank
Raymore, MO
06.2023 - Current
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings, processing loan applications, and disputes for clients. As well as assisting customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Researched customer inquiries and reported findings in a timely manner. Including identifying potential fraud risks on account and reporting suspicious activities to management.
- Responded promptly to customer emails, phone calls and requests for information.
- Cross-sold banking products such as credit cards, loans and investments.
- Performed daily balancing of cash drawer and reconciled discrepancies when necessary. Maintaining accurate records of all transactions conducted throughout the day.
- Developed relationships with customers by providing exceptional service in order to increase sales opportunities.
- Monitored changes in laws related to banking policies and procedures. In addition to reviewing existing accounts for accuracy of information and compliance with regulations.
Front End Team Lead
Walmart
Raymore, MO
12.2020 - 04.2023
- Provided technical leadership, mentorship and guidance to team members.
- Maintained accurate inventory records, monitored stock levels and placed orders as necessary.
- Conducted performance reviews, provided feedback and coached employees on ways to improve their skills.
- Created employee schedules that complied with labor laws and optimized productivity.
- Supervised a team of 20+ retail associates, providing leadership and guidance while ensuring adherence to company policies.
- Resolved customer complaints in a timely manner. Also, developing and implementing customer service standards to ensure high levels of customer satisfaction.
- Managed day-to-day operations including cash handling procedures, merchandising displays and staff assignments.
- Implemented strategies designed to reduce shrinkage rates through improved loss prevention efforts.
Team Member
El Dorado Mexican Restuarant
Raymore, MO
01.2019 - 12.2022
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
- Prepared drinks according to standard recipes. Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
Education
High School Diploma -
Raymore Peculiar High School
Peculiar, MO05-2020
Skills
- Attention to Detail
- Customer Service
- Problem-Solving
- Task Delegation
- Team Building and Leadership
- Friendly and Positive
- Reliable
- Multitasking and Organization
Affiliations
- Hiking
- Sewing/Crafting
- Puzzles
Accomplishments
- Business Partnership with Amway & Leadership Team Development in January 2024
- 6 Pillar Awards for Commitment to Service at Academy Bank
- Nomination for The Congress of Future Medical Leaders in 2017
References
References available upon request.
Timeline
Personal Banker
Academy Bank
06.2023 - Current
Front End Team Lead
Walmart
12.2020 - 04.2023
Team Member
El Dorado Mexican Restuarant
01.2019 - 12.2022
High School Diploma -
Raymore Peculiar High School