Destiny Marquis
Aztec,NM
Summary
Collaborative leader dedicated to fostering an engaged and empowering work culture through partnership with coworkers. Proven track record in building and maintaining relationships with a diverse range of stakeholders in fast-paced, dynamic environments.
Overview
7
7
years of professional experience
Work History
Subway
Subway
01.2025 - Current
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Operated manual and electric appliances to peel, slice, and trim food.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
- Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
Gold Star Academy
Barbra Tedrow
01.2024 - 10.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Guided students through daily routines, instilling a sense of responsibility and independence within each child.
- Improved classroom management by implementing clear expectations, consistent routines, and age-appropriate rewards systems.
- Administered assessments for developmental milestones, identifying areas of growth or concern to address promptly.
- Supported diverse learners by adapting teaching methods to meet individual student needs and learning styles.
- Implemented curriculum to enhance classes with learning-focused activities.
- Facilitated culture of empathy and respect among children, teaching them value of kindness and understanding.
- Promoted physical health and well-being of children by incorporating daily physical activities and teaching about healthy eating habits.
- Strengthened team collaboration by sharing effective teaching practices and resources with colleagues.
Durango Joes
Durango Joes
05.2023 - 01.2024
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Manager
Dunkin' Donuts Franchising
06.2022 - 05.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Defined clear targets and objectives and communicated to other team members.
Crew Member
Dunkin' Donuts Franchising
05.2020 - 05.2022
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Trained new team members on procedures, customer service, and sales techniques.
- Prepared products following restaurant, health, and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Observed customer purchases in line and differentiated between standard portions.
Crew Member
Culvers Franchising System
09.2018 - 05.2020
- Worked well with teammates and accepted coaching from management team.
- Providing friendly service
- Assisting customers as needed.
- Handle administrative tasks.
- Operate equipment as required.
- Keeping a strong positive attitude.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Education
No Degree - Early Childhood Education And Care
San Juan College
Farmington, NMHigh School Diploma -
Highland High School
Gilbert, AZ05.2022
Skills
- Team Leadership
- Brand Management
- Train Employees
- Communication
- Staff Management
- Assist Customers
- Customer Service
- Quality Standards
- Public Health
- Spelling
- Photography
- Health and Safety Regulations
- Problem solving
- Creativity
- Organization
- Time Management
- Writing, Journalism
- Team work
- Critical thinking, Emotional Intelligence
- Emotional Intelligencer
Timeline
Subway
Subway
01.2025 - Current
Gold Star Academy
Barbra Tedrow
01.2024 - 10.2024
Durango Joes
Durango Joes
05.2023 - 01.2024
Manager
Dunkin' Donuts Franchising
06.2022 - 05.2023
Crew Member
Dunkin' Donuts Franchising
05.2020 - 05.2022
Crew Member
Culvers Franchising System
09.2018 - 05.2020
High School Diploma -
Highland High School
No Degree - Early Childhood Education And Care
San Juan College